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Real Reviews from VERIFIED CUSTOMERS
Lorinda C. VERIFIED CUSTOMER
Everything was great!
3/24/2021
Joan S. VERIFIED CUSTOMER
I was very satisfied.
3/24/2021
Walter Y. VERIFIED CUSTOMER
Ivan kept me updated about the progress and the truck was even finished early. I really appreciated his excellent customer service!
3/24/2021
Tammy W. VERIFIED CUSTOMER
Ivan and Jose are amazing!!! Great service! Ivan got my car in and out so happy!!
3/24/2021
Lee T. VERIFIED CUSTOMER
Very smart young lady! Follows up with accurate information and knowledge.
3/24/2021
Gloria C. VERIFIED CUSTOMER
Great service. Kept me updated at all times.
3/24/2021
Linda D. VERIFIED CUSTOMER
He was exceptionally pleasant.
3/23/2021
Laurence V. VERIFIED CUSTOMER
Cindy was very professional and attentive. Great experience.
3/23/2021
George R. VERIFIED CUSTOMER
Excellent Service!!!
3/23/2021
Charla I. VERIFIED CUSTOMER
Rafael was very helpful and has great follow up.
3/23/2021
Darlene S. VERIFIED CUSTOMER
Mr. Jose Torres so helpful on the communication very kind young man thank you so much we need more time people like this young man in communicating with the public love for him to be my service man again thank you so much
3/23/2021
Jeremy H. VERIFIED CUSTOMER
Cindy is a powerhouse and hands down, the best service writer I've ever had. She goes above and beyond to make sure that all my issues are addressed. I had nothing but bad experiences here, previously but Cindy has unintentionally made up for those mistakes. That's is very much appreciated on my end. Keep it up Cindy!!!
3/23/2021
Cynthia . VERIFIED CUSTOMER
Raphael was the most professional and friendly representative I have ever dealt with at Norm Reeves Ford. I will always request Raphael when my car needs service and have already recommended him to a friend. Thank You!
3/23/2021
Ayanna W. VERIFIED CUSTOMER
Daniel has great customer service.
3/22/2021
Margaret M. VERIFIED CUSTOMER
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3/22/2021
Diana N. VERIFIED CUSTOMER
Rafael was great and kept me updated. The issues with my car and the error messages from the Ford Pass system are not fixed. I am also having electrical issues. Apparently the individuals who can test for these items do not work Saturday. The challenge that I have is that I explained I had electrical issues when I booked the appointment so why didn’t someone tell me this. After being at the dealership for 4-1/2 hours for an oil change I am frustrated that the issues were not resolved and I was asked to make another appointment during the week. I work and taking a day off is not an option for me at this time. It appeared that there were way too many people and cars there on Saturday. I am not sure if they all had appointments but waiting that long for an oil change and not to have my electrical issues addressed is hard to understand. Maybe the electrical person should work on Saturdays or don’t book appointments for these issues on a weekend.
3/21/2021
Robert U. VERIFIED CUSTOMER
Tony was very receptive to my situation. He immediately diagnosed the problem and took the time to make sure I understood my options. He assisted me in obtaining a rental car and kept me updated on the progress of the repairs. Tony has great people skills, was very courteous and made me feel like a VIP. Because of my interactions with Tony and everyone else at Norm Reeves Ford I would highly recommend Norm Reeves Cerritos. Keep up the great work.
3/21/2021
Rita H. VERIFIED CUSTOMER
Good service Very happy
3/21/2021
Angel D. VERIFIED CUSTOMER
The service advisor that was handling the service of my truck and communication with was unacceptable due to he failed to return my call multiple times. I called and left messages requesting he call me back with the status of the repairs on my truck and did not return my calls. I am very disappointed in level of Daniel’s customer relations practices.
3/21/2021
Gralyn W. VERIFIED CUSTOMER
Rafael was very nice and provided me with excellent customer service. Thank you
3/21/2021