I had the worst customer service I've ever had in my entire life you guys did nothing for us just gave us our vehicle back there unrepaired and even worse ...we never received an apology.
We own two Ford vehicles we are now going to trade them in for Chevy.
We do not recommend Norm Reeves Ford!!!!!
2/28/2021
Felix A. VERIFIED CUSTOMER
Ivan was exceptional. Communication was constant and his understanding of our concerns were addressed. For the first time in a long time I was satisfied with the service at Ford. Great job Ivan.
2/28/2021
Kara C. VERIFIED CUSTOMER
I thought I’d get my car the day of but didn’t.
2/28/2021
Alice W. VERIFIED CUSTOMER
Wonderful service experience, will definitely recommend my family and friends.
2/28/2021
Mark . VERIFIED CUSTOMER
Took 4 trips back and forth to get my recalled camera replacement. All visit took 3-4 hours. Never coming back.
2/28/2021
Martha R. VERIFIED CUSTOMER
Fir every time I have my car serviced or need a check on my baby CMax - request to be serviced by Mr Quintero because he is always professional and goes beyond to assure my vehicle gets taken care of to the best of his ability. In addition he understands how important safety and the need of transportation is for my dr appointments and keeps me updated on the status.
2/28/2021
So K. VERIFIED CUSTOMER
He was knowing what he is doing.
He explained well what will happen and when.
I was relieved from worries when I returned home.
I appreciate good help in hard time.
Thanks a lot!!!
2/27/2021
Sitaram W. VERIFIED CUSTOMER
Cheyne was able to take care of my requests while taking the delivery of my new Tucson after the exterior coat.
2/27/2021
Sarajeva V. VERIFIED CUSTOMER
Rafa is always great!
2/27/2021
Jesus H. VERIFIED CUSTOMER
When I asked about the total amount to pay
They told me $600.00
And when I pick up my truck I had to pay over $800.00
2/27/2021
Edgar C. VERIFIED CUSTOMER
Rafael was one of the best service advisors I’ve had the pleasure of working with. He was clear, set the proper expectations, and delivered amazing support overall. Thank you!!
2/27/2021
Brandon P. VERIFIED CUSTOMER
I didnt get a car wash and vacum which i normally do.
2/27/2021
Debra H. VERIFIED CUSTOMER
Cheyne, went above his customer service with me, I felt special.
He solve a mystery that wasn’t so visible to the eye about my car issue that dragged for several years.
Thank you
2/27/2021
Laura C. VERIFIED CUSTOMER
Thanks ??.
2/27/2021
Gerry A. VERIFIED CUSTOMER
Excellent customer service. Five star
2/27/2021
Kevin F. VERIFIED CUSTOMER
So glad you have Raymond Quintero on your company, he was absolutely excellent in helping a first time (it was my first time to bring my vehicle and doing this kind of vehicle service aside from oil change which was done 2-3 yrs back) client like me.
thank you for taking good care of my 03 explorer.
2/27/2021
Michael P. VERIFIED CUSTOMER
Every thing went smoothly!
2/27/2021
Jacqueline T. VERIFIED CUSTOMER
The serviceman provided good service. My disappointment is with the service process.