Raymond was very helpful and provided good information and insightful answers to my questions.
2/27/2021
Anthony M. VERIFIED CUSTOMER
Gary was very polite and professional
2/27/2021
Alan S. VERIFIED CUSTOMER
Good service as always
2/27/2021
Esther K. VERIFIED CUSTOMER
I had my whole engine replaced and my car just broke down and my engine light is on
2/27/2021
Oscar M. VERIFIED CUSTOMER
He made the process go smoother than I expected. I felt like I was in good hands.
2/26/2021
Elena C. VERIFIED CUSTOMER
I took my car in for its usual service routine. And to fix my AC. Unfortunately they were not able to fix the AC because all of the sudden it started working. (Go figure) But Herman knows it has a glitch and is still willing to find a solution. He offered me to bring it by the following week. And put me in a rental so it won't inconvenience my week. Great experience
2/26/2021
Dale J. VERIFIED CUSTOMER
Ivan did an outstanding job
Only comment I have is about the service department. It took 40 minutes before a service representative checked my car in for service.
2/26/2021
Jose G. VERIFIED CUSTOMER
Great customer service. The wait for washing truck was a bit long.
2/26/2021
Barbara F. VERIFIED CUSTOMER
Very satisfied with the service provided!
2/26/2021
Carmen K. VERIFIED CUSTOMER
Went in for oil change and also needed to have the trim on my vehicle door looked at and fixed. I had an appointment and my wait time was 3 hrs. I was told they fixed the rattling trim on my vehicle door. I should have checked the work, but after standing and walking around for 3 hrs. I needed to leave in a hurry. When I got home I noticed the problem wasn’t fixed at all!!!! It is so disappointing to think the people you trust with your vehicle will overlook the obvious and say it is fixed. Apparent they are far from detail oriented. I was truly hoping for a much better outcome.
2/26/2021
James S. VERIFIED CUSTOMER
Amazing customer service!!! He and him team did an excellent job quickly, accurately and professionally addressing and locating the problem with my vehicle and fixing it! They had the work done and the car washed before I even got back to the dealership. They went above and beyond to provide me with the best possible customer service they could offer. I greatly appreciated the work Ivan and his team did and will always come back for all of my service needs!!!
2/26/2021
Sharun C. VERIFIED CUSTOMER
Very nice service rep
and my car was done in just over an hour.
2/26/2021
Avril V. VERIFIED CUSTOMER
It did took foreverto get the service done but I do understand that the dealership had a few cars before me. What Hemanshu Bagga did for me and my mom was told us he would help us with the oil change and told us were to sit down to wait. I thought that was so nice of him great customer service thank you.
2/26/2021
Steven V. VERIFIED CUSTOMER
My service manager always takes care of me and my cars and trust him very much...
He communicates very well answers all my questions and updates me daily.
2/26/2021
Alan D. VERIFIED CUSTOMER
Very courteous, communicated well and delivered the vehicle on time.
2/26/2021
Freddy . VERIFIED CUSTOMER
Price was steep, I truly believe the labor price was a bit too much.
2/26/2021
Jose E. VERIFIED CUSTOMER
excellent service tanks!!
2/26/2021
Larissa Celia. VERIFIED CUSTOMER
Cindy is the best, she’s always super helpful getting me in and out fast, has a loaner available if the repair is gonna be longer than a few hours and it’s so easy to get a hold of her. One of the best people I’ve dealt with here at Norm Reeves Ford/Lincoln.
2/26/2021
Philip R. VERIFIED CUSTOMER
The service is terrible and, after all the time I spent there with no car and single day rentals the car still came back with the same problem. And when I asked all they did was give me a list of routine maintenance that COULD be the issue. Overall bad experience. Definitely not going to dealership UNLESS RECALL