My service advisor Oscar was great no issues with him however do not feel like I had to pay my hundred dollar deductible on my extended warranty since this is an issue that’s been ongoing and Ford had even sent a letter out regarding this brake issue.
9/5/2024
David C. VERIFIED CUSTOMER
Everything went went well. Was able to give Rudolph my extended warranty information and he was able to determine that my warranty was covering some of the repairs for my vehicle.
9/5/2024
Guadalupe V. VERIFIED CUSTOMER
Rudy knows how to treat a customer.
9/5/2024
John C. VERIFIED CUSTOMER
The tires on my truck were not rotated again. Not sure what the problem is with the mechanics there. This is the second time in a row. I paid for the service but it wasn't completed again! I don't think I will be back.
9/5/2024
Giovanni N. VERIFIED CUSTOMER
Richard provided great customer service and was quick to communicate updates on my vehicle.
9/4/2024
Evelyn C. VERIFIED CUSTOMER
Amazing customer service. He was respectful and professional.
9/4/2024
Sylvia G. VERIFIED CUSTOMER
I was very satisfied with the service that I received today, and Richard Juarez was very attentive. I will definitely be back. Thank you!
9/4/2024
Gilbert J. VERIFIED CUSTOMER
Service provider was absolutely outstanding and deserves a pat on the back for management. In the past, I was very unhappy with the service provided by your dealership.
9/3/2024
Salvador G. VERIFIED CUSTOMER
Crystal is very knowledgeable and helpful and efficient.
9/1/2024
Luz M. VERIFIED CUSTOMER
Richard was helpful and very friendly
9/1/2024
David N. VERIFIED CUSTOMER
Crystal was very helpful and the service was done very quickly. Then I expected everything went great thank you five stars.
9/1/2024
Reuben M. VERIFIED CUSTOMER
Yes I was happy with the service !
9/1/2024
Ruben L. VERIFIED CUSTOMER
Gracias por su amabilidad
9/1/2024
Jeff S. VERIFIED CUSTOMER
I had a front left axle replaced on my car. When I picked up the car, the car was pulling to the right.. it turns out they didn’t bother to align the car after the axle was replaced so I had to return to the dealership for a alignment. After picking up the car, I noticed that the steering wheel wasn’t straight going straight down the road I had to bring it back twice for another alignment, and when I brought it back, the steering wheel nut that holds the steering wheel on was loose and the steering wheel was rocking back-and-forth .
8/31/2024
Lawrence P. VERIFIED CUSTOMER
Rudolph Wilson done an excellent job as my service advisor. He was friendly and positive.
8/31/2024
Ceasar R. VERIFIED CUSTOMER
Very helpful ???? explanation well ????
8/31/2024
Tim F. VERIFIED CUSTOMER
My Ford Ranger is always well taken care of when I go to Norm Reeves in Cerritos. Everybody is always so friendly and attentive to me. I would not want to go anywhere else. Thanks Eduardo for making sure all maintenance services were completed and for running the truck through the wash. I appreciate everything.
Tim
8/31/2024
Rick B. VERIFIED CUSTOMER
None
8/31/2024
Michael B. VERIFIED CUSTOMER
Service was done very well.
8/31/2024
Robert D. VERIFIED CUSTOMER
Eduardo Millan is a great service person. Keeps you completely informed throughout the process