He was a nice guy however. The time it took get my vehicle since the text of vehicle is ready until I actually got it was about an hour. I was very annoyed. No one seem to really know what was going on. Or were to locate my keys.
2/17/2021
Raoul O. VERIFIED CUSTOMER
Wasted 3.5 hrs of my day and the issue was not resolved.
I asked if the bedliner could be removed from my truck and was told that I would be charged for the labor. I wasted over 3 hrs of my day, yet NRF couldn't perform a 15 minute job without charging.
2/17/2021
Zoila C. VERIFIED CUSTOMER
I want to thank Tony Y for the updates preformed on my vehicle. He was very informative.
2/16/2021
Gerald . VERIFIED CUSTOMER
I was very pleased with the service.
2/16/2021
Michael R. VERIFIED CUSTOMER
Always courteous and service oriented. A great asset to your facility. He is a 10.
2/16/2021
Elvia C. VERIFIED CUSTOMER
Mr. Torres was friendly, courteous, and helpful. His way of being made my visit much more pleasant.
2/16/2021
Benjamin C. VERIFIED CUSTOMER
Yes he was really nice and helpful.
Thx
2/16/2021
Rosa M. VERIFIED CUSTOMER
I was very very please with Raymond services. He was very helpful and polite. He answer all my questions and make sure I left satisfied from the shop.
2/16/2021
Irene A. VERIFIED CUSTOMER
It was a pleasure doing business with Ford in Cerritos and having Daniel Sanchez as my Service Representative. He greeted me with a smile and took my information about my cars needs and concerns. At the end he explained and outlined what was done to car and what it would need in the future. Very helpful. Thank you.
2/16/2021
Patsy A. VERIFIED CUSTOMER
Gary was great ???????? great quality service ! Very thorough and kind n respectful
2/16/2021
Kathleen O. VERIFIED CUSTOMER
Hemanshu Bagga is always friendly and courteous. He is knowledgeable about my car and it's needs.
It is a pleasure to work with him.
Kathleen O
2/16/2021
Isaias C. VERIFIED CUSTOMER
Reason for my unsatisfactory experience at Norm Reeves Ford was the following; My Sales Rep. Daniel Sanchez failed to answer nor rerurned any of my calls. Due to his failure to contact me I was unable to have the repairs necessary performed on my vehicle. Seeing as my insurance only covers 5 days of rental, I needed my vehicle back ASAP. In addition at the time of picking up my vehicle, he was charging me a non-existent deductible. I had explained to him at time of drop off that my insurance rep. had informed me that there was no deductible applicable. The worst part was that I was charged a fee of $155.00 for diagnostics even though he didn't give me the opportunity to have the repairs done due to his failure to communicate. Please have Service Manager call me to discuss this issue. I would appreciate further assistance. Thank you
Isaias C
2/16/2021
Charles M. VERIFIED CUSTOMER
Totally satisfied.
2/16/2021
William S. VERIFIED CUSTOMER
ok
2/14/2021
Manuel H. VERIFIED CUSTOMER
Ivan cruz Service Adviser was Very helpful and knowledgeable
Thanks a lot
2/14/2021
Richard P. VERIFIED CUSTOMER
Rafael is the best service manager I've worked with
2/14/2021
Michael B. VERIFIED CUSTOMER
Everything went well.
2/14/2021
Monica N. VERIFIED CUSTOMER
I don't appreciate being lied to. I was told to change the air filters on my car would cost me $40 and $70 but instead I was being charged $45 and $79.95. I brought this up to Jose and he said he would correct it but after I got home I saw the receipt and he did not correct the pricing. On top of that, he told me he would replace my key batteries free of charge and he ended up charging me for it. I will definitely not be returning to Norm Reeves Ford.