Service was great and Raymond handled the service like a pro!
I will recommend your service team and the car buying experience.
2/14/2021
Miguel A. VERIFIED CUSTOMER
Good job and on time, Daniel thank you.
2/14/2021
Daniel P. VERIFIED CUSTOMER
Ivan is not honest. After I declined the service he recommended, he lied. He stated they could not turn off the "service tire mobility kit" notification light until the expired canister was replaced. That is not true. I generally don't mind paying $75 at the dealership for a $30 part that takes 2 minutes to install. But it won't happen if I have to deal with dishonesty. Very unexpected experience with Norm Reeves Ford, which has always been a great place to take my car.
2/14/2021
Roberta R. VERIFIED CUSTOMER
Very professional with customers. Definitely knows his job on making me feel comfortable. Wonferful one on one customer service from start to finish. Thank you Kykle
2/14/2021
Ruth P. VERIFIED CUSTOMER
Jose Torres, Made me feel seen and heard. Genuinely concerned with my concerns. Was nice having the freedom to voice my concerns without judgment. Was freeing and very much appreciated it! Great people skills, great customer service, great sense of humor. Great smile, having the ability to smile and make you feel welcome with your eyes is a gift. Thank you Esmeralda Palmquist @3SweetChicks on Instagram
2/14/2021
Brian B. VERIFIED CUSTOMER
Courteous representative of Hyundai service. Great experience. Oil and cooling systems services in less time than I expected.
2/14/2021
Gerardo N. VERIFIED CUSTOMER
Professional attentive staff all around
2/14/2021
Victoria B. VERIFIED CUSTOMER
Keep up the good work!
2/14/2021
Gustavo E. VERIFIED CUSTOMER
Radael called me to let introduce himself and assure me all my concerns would be addressed since I dropped off my truck overnight using the drop box. He also answered all my questions with no hesitation and was familiar with my service contract on my truck so he didn't give me a wrong quote.
2/14/2021
Jorge R. VERIFIED CUSTOMER
People were fast and they explain what changed were made at the car! Thanks guys
2/14/2021
Jeremy G. VERIFIED CUSTOMER
Rafael was diligent and maintained good communication. Will definitely be back!
2/14/2021
Matthew W. VERIFIED CUSTOMER
Great and easy experience. Would recommend
2/14/2021
Herbella T. VERIFIED CUSTOMER
Good customer service, it was fast and they explained everything my car needed
2/14/2021
Hussein F. VERIFIED CUSTOMER
The service great! He answered all my questions!
2/14/2021
Stephanie A. VERIFIED CUSTOMER
Cheyne Riggs was so easy to deal with. He handled everything very professionally. Very impressed with this dealership.
2/14/2021
Sylvia T. VERIFIED CUSTOMER
Thank you for the excellent customer service!
2/14/2021
Emin S. VERIFIED CUSTOMER
Just wanted to say the service department here is exceptional, took my gt350 with a minor issue and service advisor Jose Torres went above and behind my expectations, every other Ford dealership told me it's going to take a couple of days to diagnose the problem, couple days to order the part so on and so on. Jose got my car diagnosed fixed and completed the whole process under warrant on lest then 24 hours, thank you so much Jose Torres and you have earned my business with you guys. Thank you
2/14/2021
Rita E. VERIFIED CUSTOMER
Very happy with the service
Thank you
2/13/2021
Philip R. VERIFIED CUSTOMER
Timing was horrible. I consistently got inaccurate information. They never fixed dthe problem of the car. They fixed a part they believed was the issue but turns out it was not thank God for the warranty or they would have charged me. Than when I took it back because the problem persisted they are blaming past due maintenance on the issue. Honestly felt like they just wanted to get rid or me with this apparent list of things that need to be done and with a astronomical quote. All in all I will never again deal with hyundia in cerritos
2/13/2021
Jared D. VERIFIED CUSTOMER
Cheyne was friendly, patient and made my appointment a breeze!