Cheyne was extremely professional and performed his job with ease and professionalism. He was very helpful and updated me early in the encounter as to what was going to happen during this visit. Thank you for having such a wonderful employee in your dealership.
12/27/2020
Richard F. VERIFIED CUSTOMER
I thought it was a tire with low pressure. Ivan checked the tire himself and found the nail causing the air to slowly come out. Repaired it same day. Would work with Ivan for service on my F150 any day.
12/25/2020
Sofia P. VERIFIED CUSTOMER
Ivan was great, I will definitely keep asking for him every time I take my truck for service. He was awesome!!!
12/25/2020
Shannon L. VERIFIED CUSTOMER
My check engine light was on when I took it for service, I was told it was a open valve and it was fixed. Two hours after I left the dealer the check engine light came back on. I now have to park my car until Saturday for fear if I drive it I will be stuck somewhere.
12/25/2020
Daniel D. VERIFIED CUSTOMER
I like that you checked everything and know the vehicle!
12/25/2020
James S. VERIFIED CUSTOMER
Fast, honest, thorough and made sure to keep me informed on every step of the process!!
12/25/2020
Bryan B. VERIFIED CUSTOMER
It was a great experience. Daniel was great!
12/25/2020
Thomas C. VERIFIED CUSTOMER
Excellent personalized service from Cindy noun.
Thank you
12/24/2020
Cathy L. VERIFIED CUSTOMER
If you’re going to purchase or lease a car Norm Reeves Ford is the place to do it. At leased my Ford escape in 2017 and my agent was amazing. I purchased the same car in 2019 again my agent was amazing. But Rafeal Gonzalez my service writer is the most amazing. Every time I take my car in to be serviced he always helps me in the most efficient and timely manner. He always has my car washed and he always stays in touch with me to let me know what’s going on, so if you decide to get a car this is the place to go and always ask for Rafeal Gonzalez when your car is being serviced. He’s very knowledgeable and really knows what he’s doing to please a customer!!!!! My hat is off to you Rafeal and thank you for all your help. You should get an employee of the year award.
12/24/2020
Leonard K. VERIFIED CUSTOMER
Cindy has always given great customer service. Norm Reeves is a god send.
12/24/2020
John V. VERIFIED CUSTOMER
You guys were great
12/24/2020
Adrian F. VERIFIED CUSTOMER
Very satisfy with all the service
12/24/2020
James S. VERIFIED CUSTOMER
Cheyne was pleasant and very professional
12/24/2020
Gene M. VERIFIED CUSTOMER
Service was excellent!
12/24/2020
Ja Hyung. VERIFIED CUSTOMER
Cindy Noun absolutely knows how to satisfy a customer. All my family members were talking about how nice she was and was very easily approachable whenever we needed help. When we were confused on some parts, she tried her best to reassure and explain what was going on. Thanks to her, we got new keys without any confusions. Once again, thanks Cindy.
12/24/2020
Maguadalupe B. VERIFIED CUSTOMER
Excellent Service
12/24/2020
Heather A. VERIFIED CUSTOMER
As always, I received excellent service from your service center
12/24/2020
Maria P. VERIFIED CUSTOMER
Cindy and the service department were very courteous and professional. I was extremely satisfied with the service.