Raidel’s service was excellent and very representative of the quality of service I normally expect from your dealership.
12/24/2020
Martin D. VERIFIED CUSTOMER
Proactive and excellent customer service
12/24/2020
Jaime M. VERIFIED CUSTOMER
Ivan was very concerned to resolve my issue brought forth by me. He was willing to go the extra mile and Ford Company should take notice and reward stellar employees who actually care about the customers concerns. Thank you Ivan Cruz
12/24/2020
Tom C. VERIFIED CUSTOMER
Everytime I pick up my car it takes forever. Today, the service person said, “wasn’t that your car?” Pointing to a spot where a car was. Then apologized and took more time and finally brought it up. It’s weird that a car can be done and then take forever to get it to the customer. I didn’t have it washed or anything. It’s a bad last impression.
12/24/2020
Robert . VERIFIED CUSTOMER
He was clear and upfront with our wait time, services needed, and was polite.
12/23/2020
Veronica B. VERIFIED CUSTOMER
Very nice
12/23/2020
Bradley C. VERIFIED CUSTOMER
Thank you. Heman always takes great care of me.
12/23/2020
Andrew F. VERIFIED CUSTOMER
Ivan was awesome! Got me a same day appointment and made my experience quick and easy!
12/23/2020
Antonio M. VERIFIED CUSTOMER
Everything was fine except the wait when my car was done. I waited 30 minutes to receive my car. That is unacceptable
12/23/2020
Lumina L. VERIFIED CUSTOMER
Great service !
12/23/2020
Brendan . VERIFIED CUSTOMER
Gary was great. He always communicates with me well and made sure I didn’t have to wait at the dealership for too long today. He always has my back. I was a little disappointed with the Service Technicians who worked on my car. This visit should not have happened in the first place. I had gotten service for a different issue on my steering wheel a few weeks ago, but I noticed that my alignment was off causing me to drive with a crooked steering wheel. It was so unpleasant that I had to come back to get it fixed. It was a sloppy mistake from the Technicians and they should have made sure the vehicle was ready to go the first time. It was an extreme inconvenience and waste of time for me to have to come all the way back and wait 2 hours at the dealership. All thanks to the person who worked on my car. I really hope that doesn’t have to happen again.
12/23/2020
David N. VERIFIED CUSTOMER
Cindy was excellent and exceptionally efficient and kind
12/23/2020
Ming W. VERIFIED CUSTOMER
He did a great job, beyond my expectation! Thanks a lot!
12/23/2020
Enrique R. VERIFIED CUSTOMER
Friendly and communicative.
Great service. Would look for Rafael again????????
12/23/2020
Reginald T. VERIFIED CUSTOMER
Good customer service by staff. Kind and caring about what I needed.
12/23/2020
Levon A. VERIFIED CUSTOMER
Exelent srevice
12/23/2020
Evaristo Z. VERIFIED CUSTOMER
I was satisfied with how fast my problem was solved. My only disappointment was when I got my car back my car smelled like food. I took my car to wash and under my passenger seat there was lots of chips under the seat. I don’t appreciate that a tech or someone who works there was eating in my car.
12/23/2020
Irene T. VERIFIED CUSTOMER
I was satisfied with Rafael however once I left the experienced the problem that I brought my car in for they test drive my car and I had a little over a half of tank of gas when I picked up my car then while driving last night my gas gage showed I had a fuel tank of gas and I didn’t put any gas in my car, therefore the problem still exist. Please advise