Thank you for the service. Heman is easy to work with and great asset to your organization. I recommend him to your customers.
12/18/2020
Victor R. VERIFIED CUSTOMER
Gary is giving Professional customer service and he’s courteous to me and my son. 5 out of 5 stars. Hope I see him next time.
12/17/2020
Janet L. VERIFIED CUSTOMER
Rafael provided excellent customer service, he went above and beyond to make sure my issue was resolved. Thank you Rafael! ????
12/17/2020
Antonio G. VERIFIED CUSTOMER
Thanks for getting my vehicle all sorted out.
12/17/2020
Mauro Q. VERIFIED CUSTOMER
Thank you
12/17/2020
Pete H. VERIFIED CUSTOMER
Thanks for solving my problem.
12/17/2020
Thomas H. VERIFIED CUSTOMER
5 stars for a well managed service department.
12/11/2020
Martin M. VERIFIED CUSTOMER
Ok, thank. As for Raymond he did a terrific job. Thank you for your help with all your help.
12/11/2020
Timothy R. VERIFIED CUSTOMER
Daniel was efficient, professional, and personable.
12/11/2020
James N. VERIFIED CUSTOMER
Thanks for your help.
12/9/2020
Delois F. VERIFIED CUSTOMER
Great interaction & communication. She handled my problem very professionally
Friendly personality. Good follow thru. Was able to do as she promised.Thanks for a Great experience.
12/9/2020
Delois F. VERIFIED CUSTOMER
Great interaction & communication. She handled my problem very professionally
Friendly personality. Good follow thru. Was able to do as she promised.Thanks for a Great experience.
12/9/2020
Salvatore S. VERIFIED CUSTOMER
I was told a part on transmission was leaking and it wasn’t it turned out to be a bad pan gasket another service failure from your team 660$ estimate done for 200$ by a shop that’s been doing transmission work for 35 years! I guess I need to find a new Ford dealership for service work ! Completely dissatisfied with your service advisor as well!
12/8/2020
Arasely C. VERIFIED CUSTOMER
He’s was really nice. I was completely satisfied with his service!
12/8/2020
Alma M. VERIFIED CUSTOMER
He is a wonderful service person I been dealing with him since 3 yrs ago and he is very pleasant, helpful and very professional.
12/8/2020
Marcia C. VERIFIED CUSTOMER
One of the main reasons I initially brought the car in for was not asdreessed during the 10 days the car was there (waiting for a part). Our inital service representative was no longer working there, so the ball was dropped. I was told to bring it back again for the other service, but we are just frustrated with our experiene there.
12/8/2020
Blaze B. VERIFIED CUSTOMER
Cheyne Riggs was professional, courteous, and knowledgeable. Thank you for the great service.
12/8/2020
Juan R. VERIFIED CUSTOMER
Great service!
12/7/2020
Sarah F. VERIFIED CUSTOMER
I waited a while but she was efficient and provided good follow up during my time there- she is a keeper!
12/7/2020
Candace D. VERIFIED CUSTOMER
Although, Rafael was excellent… I had to wait 45 minutes after my appointment time for anyone to even talk to me while I sat in my car. Three other cars came in after me and were taken. Finally I had to go get someone. That turned out to be Rafeal who did everything he could to try to make things right. He told me at that time I could have filled out an envelope put my keys inside and leave my car. I was not told of this option at the time I arrived. When picking up my car I had to wait another 20 to 30 minutes to wait for them to wash and vacuum it and I found out my number had been changed on the pick up envelope by someone?
I realize the Covid has changed many things for us here, but this is not the first time this is happened. It seems most times that I’ve come in for servicing I’ve had to wait beyond my appointment time. KudosDo you go to Rafeal. This was not his fault, as he had just come back from lunch prior to him meeting me