Thank you Raider do being so helpful in getting my car taken care of. For something that left me very frustrated, I was grateful to know I had a rental until my car was ready and that the car’s work was not being rushed.
12/6/2020
Martin V. VERIFIED CUSTOMER
Great customer service great communication will definitely be back with Jose Torres if I need to.
12/6/2020
Rachel J. VERIFIED CUSTOMER
Good customer service from my service advisor!
12/6/2020
Jaquinta V. VERIFIED CUSTOMER
It is Always a pleasure, when I come in to get my car service.
12/6/2020
Maria R. VERIFIED CUSTOMER
Everything was fine.
12/6/2020
Vidya C. VERIFIED CUSTOMER
Raidel was very professional and was very diligent in communicating. Very impressed with the service
12/6/2020
Randi C. VERIFIED CUSTOMER
In these Pandemic times, it is nice to know that Norm Reeves is employing top-notch service advisors who are adept at streamlining the service process and minimizing unnecessary prolonged interactions. Mr. Gonzalez-Moran communicated with me regarding all elements of the process, including ensuring that a process that should have taken longer than the normal business hours would typically allow WOULD indeed get completed in the promised time frame. And, yes, he did deliver on that promise. While going to the dealer means an increased cost for services that others will do for a lower cost, I continue to bring my Vehicles to Norm-Reeves because of the quality of care, service, and attention. Thank you Norm Reeves. And thank you Mr. Gonzalez-Moran
12/6/2020
Eduardo B. VERIFIED CUSTOMER
Gracias
12/6/2020
John S. VERIFIED CUSTOMER
Raidel Soto was alone behind the desk yet still managed to make every customer happy. He even had to go find my car and bring it out to me since the valet people were no where to be found. 5 Stars for Raidel Soto.
12/6/2020
Janet O. VERIFIED CUSTOMER
He did a great job! He was polite, respectful and knowledgeable
12/6/2020
John D. VERIFIED CUSTOMER
Good communication, kept me informed
12/6/2020
Robert M. VERIFIED CUSTOMER
Overall the problem got fixed after 8 days, great.no offer of a loaner vehicle for a 8 days of warranty work.since it was warranty I don’t feel it held much priority hence 8 days in the shop.communication wasn’t the best, although I talked with Tony and he assured me he was calling and leaving voice mails,I just never received them.whether it was his phone or mine idk.after a review I left I did start getting text messages so I was satisfied with a once a day update.
12/6/2020
Doug L. VERIFIED CUSTOMER
Gary kept me in the loop with the status of my car and I greatly appreciate this level of customer service. Not being updated is very frustrating but he kept me updated all along the process. Thank you
12/5/2020
Noel J. VERIFIED CUSTOMER
Very helpful
12/5/2020
Patrick H. VERIFIED CUSTOMER
Appreciate Covid safety measures.
12/5/2020
Joseph C. VERIFIED CUSTOMER
Not trust your service with statements paper.
12/5/2020
Emmylyn H. VERIFIED CUSTOMER
Good service, they also washed my car
12/5/2020
Eduardo F. VERIFIED CUSTOMER
Great job on behalf of Ivan and his team at this Ford location. By far the most friendly and costumer caring Ford dealership I’ve ever been to. Thanks
12/5/2020
James T. VERIFIED CUSTOMER
Jose Torres always does a great job.I really happy coming their because of your staff and Jose.