I’m happy with the service. My name is Jennelle. I, along with Joseph, am the registered owner of the car. I made the appointment. This is my
Phone number, not Joseph’s. He also has a Lincoln.
12/2/2020
Juliette B. VERIFIED CUSTOMER
Daniel provided excellent customer service and answered all my questions. My car was finished when promised.
12/2/2020
Tim M. VERIFIED CUSTOMER
????
12/2/2020
Jinnie H. VERIFIED CUSTOMER
service is awesome.
Good to remind elapse time.
Thank you.
12/1/2020
Angel R. VERIFIED CUSTOMER
Raymond was very attentive to detail. He updated our service status frequently and informative. Very professional customer service on his behalf.
12/1/2020
Darlene G. VERIFIED CUSTOMER
Fast and friendly
12/1/2020
Anthony G. VERIFIED CUSTOMER
I was charged twice on my card for the $148 diagnostic fee!
12/1/2020
Rigoberto A. VERIFIED CUSTOMER
Rafael is always amazing and goes above and beyond
12/1/2020
Nyasha C. VERIFIED CUSTOMER
It was my first time at Norm Reeves and spent some time unattended looking for someone to help me
12/1/2020
Steve P. VERIFIED CUSTOMER
Hemanshu was excellent throughout. Very professional, and helpful providing explanations on my concerns.
12/1/2020
James H. VERIFIED CUSTOMER
Excellent service
12/1/2020
Deborah R. VERIFIED CUSTOMER
Gary’s customer service was superb.
12/1/2020
Teresa C. VERIFIED CUSTOMER
Great service, good communication, Thank you!
12/1/2020
Sharon T. VERIFIED CUSTOMER
Excellent customer service. Friendly and knowledgeable.
12/1/2020
Christina W. VERIFIED CUSTOMER
Ivan was very pleasant and professional. He took the time to explain things in detail. Great customer service! Thank you!
12/1/2020
Sonia C. VERIFIED CUSTOMER
He was great . He kept me updated on my car and responded to any questions I had.
12/1/2020
Ray B. VERIFIED CUSTOMER
I had mentioned to Gary that the staff person who delivers my/our car should wear gloves to avoid possible contamination during COVID times. Gary mentioned that there are steering wheel and head rest covers, but I said that the staffers also come in contact with interior door handles, gear shift, key fob, etc., when bringing the car up front. Wearing of plastic gloves would go far to eliminate concern of all areas of possible contamination. Simple fix.
12/1/2020
Liz D. VERIFIED CUSTOMER
The experience with my advisor Ivan Cruz was beyond excelent. Great attitude, leadership, knowledge and customer service. Ive never meet an advisor who is willing to listen to a female and not stereotype her non perfect knowledge of mechanic's but instead helps solve the problem and completes the job in high standards best advisor from cerritos norm reeves center.
12/1/2020
Angelo M. VERIFIED CUSTOMER
Always the best experience. Will never take my car anywhere else.