Ivan was professional, courteous and kept me informed on the status of my vehicle. Thank you.
11/22/2020
Linda M. VERIFIED CUSTOMER
They did just what the mechanic from Purrrfit Auto said they would do you count on machine to do a mans work I explained that the coil had coolant in it the #4 well that didn’t matter the went with what the machine said and replaced # 1&4 coil my car has a bandaid till the next time this happens it takes a mechanic to look beyond the machine and actually fix the problem I don’t feel safe in my car now this same thing happened two months prior and I paid to have #4 coil replaced and it took 2 months to do the same thing and I told them it needed a head gasket and everyone I talk to that are Mach’s I said say the same thing
11/22/2020
Susan W. VERIFIED CUSTOMER
Thank you.
11/22/2020
Ingris F. VERIFIED CUSTOMER
I’ve had the pleasure of having Raymond Quintero as my Service Advisor in past visits to Norm Reeves Ford. He is always very professional, kind and answers any questions or concerns I may have. My experiences with him are always positive and he always provides me with EXCELLENT customer service. Raymond, keep up the AWESOME work!
11/22/2020
Christine T. VERIFIED CUSTOMER
We recently move to the Long Beach area
And Nor Reeves was our pick for repairs and service. Although when we first picked up our vehicle it was not running properly, when we brought it back Ivan took care of us and made sure the problem was completely resolved,
11/22/2020
Maguadalupe B. VERIFIED CUSTOMER
Excellent service
11/22/2020
Motu K. VERIFIED CUSTOMER
Customer satisfactory
11/22/2020
Roger T. VERIFIED CUSTOMER
He was Great, Thank you
11/21/2020
Scott M. VERIFIED CUSTOMER
Daniel was my Service Representative. I have brought my truck to Norm Reeves two times in the last 10 days with no fix. I am told, that my truck is in need of having an engine diagnosis and I will need to wait for someone from Service to schedule a special service appointment to look at the engine. It has been 4 days since that was told to me and still no one from Norm Reeves has called. This is a $70K truck and I feel like I don't matter to Ford. This is truly disappointing. I hope Service calls soon. ****-****-xxxx.
11/21/2020
Joshua V. VERIFIED CUSTOMER
Ivan did an outstanding job and made my experience at the service department great!
11/21/2020
Everardo A. VERIFIED CUSTOMER
Raymond was professional, friendly and quickly had my paperwork done ????
11/21/2020
Danilo B. VERIFIED CUSTOMER
Great customer service
11/21/2020
Lisa O. VERIFIED CUSTOMER
Ralph was friendly, restated what I wanted done and How much time it would take. He called me when things were done and asked me questions. When the car was done he called and said it’s done it’s washed and is waiting for you. Everything done that was said to be done and the car was nice and clean. It was also done in a timely manner. Thank you
11/21/2020
Edward K. VERIFIED CUSTOMER
Gary is very professional, very helpful and pleasant to work with.
Edward K
11/21/2020
Diana VERIFIED CUSTOMER
Very satisfied
11/21/2020
Heather A. VERIFIED CUSTOMER
My only comment is not in regard to Hemanshu Bagga’s performance. He was great. It is regarding the amount of service reminders and calls prior to my appointment. I received 5 different reminders,calls(not from Hemandshru) and emails which were entirely unnecessary in my opinion. I am not sure if this is a dealer practice or a corporation practice. It it was off putting a d makes me reconsider bringing my vehicle to the dealer for service.
11/21/2020
Axel C. VERIFIED CUSTOMER
Excelente servicio. Y un trato muy amable. Continúen así. Felicidades
11/21/2020
Mariam C. VERIFIED CUSTOMER
Service was excellent and fast, my car was done ahead of schedule. My service adviser was friendly and patient and prompt In letting me know that my vehicle was finished ahead of time.