Gary Ohnesorgen was very helpful and explained everything thoroughly
11/14/2020
Sandy K. VERIFIED CUSTOMER
Thank you the service great Daniel explained everything to me and he was great
11/14/2020
Patricia M. VERIFIED CUSTOMER
It started when I waited 20 min. For someone to help me. It didn't get much better after that
11/14/2020
Julio M. VERIFIED CUSTOMER
Tony is the best .
11/14/2020
Juan V. VERIFIED CUSTOMER
They took my concerns seriously, addressed the matter and where done in one day. Very satisfied.
11/14/2020
James D. VERIFIED CUSTOMER
Kept me up to date and was very efficient. Got my car back quickly and some was done well.
11/14/2020
Steve R. VERIFIED CUSTOMER
Very Professional & Friendly kept us informed about our vehicle
11/14/2020
Joseph C. VERIFIED CUSTOMER
Nice guy and professional
11/14/2020
Alex H. VERIFIED CUSTOMER
Rafael kept me updated everytime I asked. Has done all he can to get my car back up and running amid the mess that it is
11/14/2020
Gloria T. VERIFIED CUSTOMER
I give yo Ivan 100%
Satisfaction,He was very Kind with me.The only problem are,my car is new,and I brought there for 3 times already,because something wrong,and fixed.I not happy with Ford,cause in 1 year,had 3 times problems with monitor(electrical problem)and twice with ingine.Not good.????
11/13/2020
Ian G. VERIFIED CUSTOMER
Great experience, very quick and helpful.
11/13/2020
Eloisa Z. VERIFIED CUSTOMER
Service was excellent! My car was ready when promised.
11/13/2020
Lela D. VERIFIED CUSTOMER
Gary was and is always awesome when I take my cars in for service. He is always on top of everything and makes sure that I am aware of whats going on with my vehicles.
11/13/2020
Martin R. VERIFIED CUSTOMER
Raymond kept us up to date on our vehicle status. Very professional. Thank you Raymond!
11/13/2020
Leanne M. VERIFIED CUSTOMER
Gary is always willing to go the extra mile and very kind.
11/13/2020
Daniel W. VERIFIED CUSTOMER
Ivan was excellent in regards to customer service and making me feel like I was being taken care of properly. My only complaint is that I made an appointment and still ended up waiting 40 plus minutes to have my car taken for the service. If there is not enough manpower to keep appointment times as scheduled then I see no point in making them and the promise of timely service intake should not be made.
11/13/2020
Bob B. VERIFIED CUSTOMER
On Monday, Nov 9, I received a recall notice from Hyundai in the mail. I called into Norm Reeves and made an appointment to come in, and was told that Thursday morning at 9:15am was available. So, I made the appointment, my daughter and I arranged our schedule to drop off the car, and we came in at 9:05. It took until 9:35am to tell us “Nevermind, we don’t have the part; it will be ordered by VIN. We’ll call you when it comes in.” This fiasco was very unsatisfying! We should have been notified the day before not to come in. ??????
11/13/2020
Jeffrey L. VERIFIED CUSTOMER
I am extremely disappointed and offended. Cameron has been very disrespectful and arrogant. He had me waiting for 20 minutes without telling me what was going on. He didn’t communicate with me and as soon as I found him and told him that I couldn’t wait any longer because I had to pick up my daughter from school and I needed to leave my car at the dealership he asked me if I wanted to fix my car by myself. He try to hand me his tools and told me since you don’t wanna wait do you want to do it by yourself? When I came back I asked to talk with the manager and the manager didn’t handle that properly and Cameron came to me and give me some fake apologies once again being very arrogant and disrespectful I’m going to leave a bad review about the service. Too bad for the rest of the staff that has been very nice with me.
11/13/2020
Donald K. VERIFIED CUSTOMER
He was such a help and I was totally satisfied and his politeness and to take care of my needs thank you
11/13/2020
Vanessa T. VERIFIED CUSTOMER
Very good customer service and friendly staff. Tony made sure he communicated with me about my car. Also the lovely receptionist found my military I.D. And work credentials, which I was looking everywhere for and she contacted me and reassured me that it will be in a safe place when I picked it up. When I came to pick it up, she put it in a envelope with my name on it! I was truly thankful for that! Now that is customer service and I will recommend this dealership for service! Thanks again!