Not Daniel’s fault but I had to wait approximately 30 minutes before I could be served. Daniel was very apologetic both during that wait and when I picked up my car. Daniel was extremely professional but he could of used more help.
11/13/2020
Michael S. VERIFIED CUSTOMER
Hemanshu Bagga has assisted me over the last several years, and has always been a pleasurable experience. I am moving to Arizona in the near future, and I hope to find another service advisor as worthy as hemanshu Bagga
11/13/2020
Michelle D. VERIFIED CUSTOMER
I was very pleased with the service that I received.
11/12/2020
Ken W. VERIFIED CUSTOMER
Great service. Pricey, but that is to be expected. Your employees were top notch and should make you proud. Thumbs up to your service members.
11/12/2020
Oscar C. VERIFIED CUSTOMER
the rep.raidel soto was awesome,really polite & helpful,outstanding experience,thanks.
11/12/2020
Anna H. VERIFIED CUSTOMER
Took less time than expected. Your staff are alway friendly
11/12/2020
Rebecca D. VERIFIED CUSTOMER
Excellent Customer service!
11/12/2020
Eloise T. VERIFIED CUSTOMER
Happy your service department had everything necessary to fix our backup camera. Had taken the truck in on Monday to our local dealer, but they said the camera guy was there on Tuesday. Took it back Tuesday and learned the camera guy (Danny) started the job but couldn’t finish because they didn’t have the mats necessary to complete the job. Brought it to your dealership where Danny is on Wednesdays so he could finish the job because you have the mats. Thanks for taking good care of us in this weird situation.
11/12/2020
Sterling Dane. VERIFIED CUSTOMER
The service manager is the only reason we keep returning to the dealership to service our car. He is very trustworthy. Over the years, we have purchased multiple vehicles from this dealer and will continue to do so as long as the service department stays as good as it is.
11/12/2020
Joseph J. VERIFIED CUSTOMER
Rafael exceeded and went above and beyond to provide me with excellent service. I would definitely come back to this dealer even if it’s a drive from my home. I really love how you treat and make each customer feel important. Thank you Rafael for making sure my vehicle was service in a timely manner and for your excellent service!
11/12/2020
Cindy C. VERIFIED CUSTOMER
Rafael was great. However I waited over an hour for someone to bring my car up from the back. It had not been washed, however I declined the wash as it had been over an hour. Three very nice gentlemen helped locate my paperwork, key and vehicle so I could be on my way. I saw the line of vehicles and understand you were all very busy.
11/12/2020
Mark P. VERIFIED CUSTOMER
Jose Torres was very helpful & efficient
11/12/2020
Andrew Y. VERIFIED CUSTOMER
I call about making appointment on a recall. She put me on hold to see if they had the part, came back to the phone to tell yes they had the part and she made my appointment the next day. I went to my appointment the next day and he said they do not have the part to fix my vehicle. They would call me when they got the part in.
11/12/2020
Bobby J. VERIFIED CUSTOMER
Hemanshu always goes above and beyond when helping me with our vehicles service needs. His professionalism and courtesy keep bringing us back to Norm Reeves Hyundai.
11/12/2020
Elizabeth G. VERIFIED CUSTOMER
Raidel .... is one of your best customer service provider there is very informative and very professional also very knowledgeable about his job ????????????????????????????????????????????????????????????????.... thanks....
11/11/2020
Michael P. VERIFIED CUSTOMER
Cameron Monzon was very professional and was the best service advisor I had ever had a pleasure to work with. My car was finished even before the estimated repair time given to me. Cameron answered all my questions and I would give him an excellent review.Cameron is a great asset to the Norm Reeves Hyundai Dealership. Well Done Cameron. Michael P
11/11/2020
Sharun C. VERIFIED CUSTOMER
I am very satisfied and pleased with the Service at Norm Reeves Ford. Ivan Cruz follows through and l appreciate his attention to detail with my Edge.
11/11/2020
Ana P. VERIFIED CUSTOMER
Quick service.
11/11/2020
Brendan . VERIFIED CUSTOMER
Good communication. Gary made sure I got a complimentary car wash which I appreciated. Good service.
11/11/2020
Dixie P. VERIFIED CUSTOMER
Great service & Tony Ybarra is the best in helping me understand servicing items .