Rafael did a great job getting my 2020 Explorer serviced quickly and went above and beyond to get it done.
11/5/2020
Benjamin R. VERIFIED CUSTOMER
He was extremely helpful and courteous throughout the entire experience. I will be back.
11/5/2020
Karen G. VERIFIED CUSTOMER
I am so Happy that you have Jose Torres on your team! He is a very respectful person and with a lot of patience , knowledge and understanding my concerns. In all of the times that I have gone to other dealers I haven’t met anyone like Jose Torres. I look forward to always going to your dealer for anything in the future that my car needs. Thank you! And I hope he gets a promotion excellent job Jose????
11/5/2020
Michael D. VERIFIED CUSTOMER
Waited 2 hours to get my vehicle after paying for oil change. This is not the first time this has happened. Very very bad service.
11/5/2020
Lourdes W. VERIFIED CUSTOMER
The consultant was professional, informative and very helpful. I just wish the maintenance cost were more affordable.
11/5/2020
Elizabeth G. VERIFIED CUSTOMER
No communication... warranty is full of it... don’t understand why is it that I have to pay 150 twice for a electrical problem... because my airbag sensor , windshield wipers are off the headlight is off the turn signal is off so now I have to pay 300 dollars because is two different components...what a scam....that’s a car dealership for you....
11/5/2020
Margaret B. VERIFIED CUSTOMER
I got lost and was late for my appointment. I called and rescheduled my appointment. However, I was able to figure out where I was and drove to directly to your place. The day before I had a procedure done for skin cancer and found out I have a bone spur on my heel. I had this on my mind and I was angry with myself for getting lost. Mr. Ybarra was VERY PATIENCE and UNDERSTANDING. He told me that I didn't need to come back later, they can do it now. His respect and calm manner gave me a sense that everything is going to be alright. He set the tone for the rest of my day. Thank you very much Mr. Ybsrra.
11/5/2020
Johanna A. VERIFIED CUSTOMER
Made an adjustment/correction to the final bill without hassle
11/4/2020
Angela S. VERIFIED CUSTOMER
Mr. torres was a very nice and courteous and honest service member, that I have deal with.
11/4/2020
Yelitza A. VERIFIED CUSTOMER
Great service ! Will be back with Tony !
11/4/2020
Sharun C. VERIFIED CUSTOMER
Very courteous explained everything to me. Ivan Cruz was so polite cannot thank him and his team enough.
11/4/2020
Sharun C. VERIFIED CUSTOMER
Very courteous explained everything to me. Ivan Cruz was so polite cannot thank him and his team enough.
11/4/2020
Sharun C. VERIFIED CUSTOMER
Very courteous explained everything to me. Ivan Cruz was so polite cannot thank him and his team enough.
11/4/2020
Lori N. VERIFIED CUSTOMER
Jose was fantastic!
11/4/2020
Romina R. VERIFIED CUSTOMER
Raidel Soto went above and beyond helping to meet the client expectation. Thank you!
11/4/2020
Randy M. VERIFIED CUSTOMER
Daniel recommended a service that I needed that I had not thought about. I feel like he is really concerned about the maintenance on my car and I appreciate his expertise and knowledge and that confidence in him helps me enjoy my car even more. No reason to go anywhere else
11/4/2020
Kelly N. VERIFIED CUSTOMER
I had auto in for oil and filter change. Technician replaced windshield wiper assemblies according to service receipt but wiper assemblies were replaced two days prior by owner. Upon reviewing wiper replacement determined assemblies were different on each side of auto. End caps were different. Assembly caps missing. Wiper on driver side bowed. Did not hug windshield. Owner had replaced wiper blades for snow and rain for upcoming trip across country. Owner did not approve wiper replacement service.