Hyundai sent me a map update that broke my head unit. I no longer can use GPS or Bluetooth. The display is locked and stuck in loading screen. Instead of taking care of me, they told me I drove too many miles and it's not covered. This is completely ridiculous and unacceptable.
10/15/2020
Andree H. VERIFIED CUSTOMER
We are always satisfied with Heman service, when it comes to our car. He's a very knowledgeable service advisor. Actually he's one of best.
10/15/2020
William L. VERIFIED CUSTOMER
I had a check engine light so I went into Norm Reeves Hyundai in Cerritos. A service professional met me outside and listened to all of my symptoms. I was right away taken by Heman. All of the work that needed to be done was repaired and communication was best through phone and sns text and email. Warranty covered the valve cover gasket and even fuel assm line. No more leaking oil and problem resolved. Recommend Heman's exceptional service!
10/15/2020
Bryan B. VERIFIED CUSTOMER
Jose was awesome, great guy. The whole process was seamless.
10/15/2020
Marlene P. VERIFIED CUSTOMER
Although the work on my Flex took over a week, Ivan told me from the start that it would take time to find the problem with the leak and to get parts for the recall. He kept me informed with the progress on the car to my satisfaction. He always got back to me when I called and treated me very professionally and explained why the leak occurred and what I can do to prevent the problem in the future. Ivan was excellent.
10/15/2020
Ofelia E. VERIFIED CUSTOMER
Yes he was a great service advisor. Got my car done ASAP
10/15/2020
Selva L. VERIFIED CUSTOMER
Hemanshu Bagga was very professional, not only did he answer my question but he also explained in detail the services my car needed.
The only complaint I have is that my service did not include a complimentary car wash like the Downey Hyundai always offers.
10/15/2020
O S. VERIFIED CUSTOMER
The original warranty issue is still not fixed; I have driven the vehicle for more time to be sure. Also, there is new noise since I picked up the vehicle.
10/14/2020
Dana B. VERIFIED CUSTOMER
Great work
10/14/2020
Amanda H. VERIFIED CUSTOMER
Gary was above great, he greeted with excellent time and manner. Gary was knowledgeableabout services needed and recommended.Gary was in communication with me when needed, and responded promptly. Gary also verified an issue that did accured.
10/14/2020
Vanessa C. VERIFIED CUSTOMER
Love how Jose Torres is always very attentive with any questions I have. I like that he always makes me feel my car is safe to drive off and that if I have any problems just to give him a call. Loved this time when I got my suv back that my car had been wash. I’m a busy mom of 2 kids, and I have very little time to go wash my vehicle. Love it when I received it, and it looked nice and clean. Great Job guys keep up the good work.;) and keep bringing me smiles with the great service that u guys give me! Thanks!
10/14/2020
Araceli T. VERIFIED CUSTOMER
Excellent customer service. Pleasant. Hope I get him next scheduled service time.
10/14/2020
Jennifer M. VERIFIED CUSTOMER
Ivan communicated well and kept me updated even though he didn't have too much information to share. I am not happy my repair took almost two months but I was pleased with Ivan's professionalism and calling me every week to provide updates.
10/14/2020
Patricia D. VERIFIED CUSTOMER
Jose was very nice & helpful to me. Appreciate his service.
10/14/2020
Siaunofo T. VERIFIED CUSTOMER
Rafael was accommodating and explained everything to me where I would understand the teens of the warranty
10/14/2020
Cidney W. VERIFIED CUSTOMER
Raidel has excellent customer service skills, very pleasant young man.
10/14/2020
Marie S. VERIFIED CUSTOMER
Friendly and fast service.
10/14/2020
Dale W. VERIFIED CUSTOMER
My service manger was vary courteous and took real good care of me and my request, vary Happey with the out come
10/14/2020
Nixon B. VERIFIED CUSTOMER
No problem: I am very satisfied with the quality of service Raidel did to me. Of course I can qualify my experience with five stars.
10/14/2020
Christine H. VERIFIED CUSTOMER
Mr. Soto did an excellent job communicating with me about my vehicle.