Absolutely HORRIBLE customer service at your facility! I dropped my 2014 F150 truck off for a simple oil change and recall service for braking system master cylinder. Left my truck in perfect working condition then was advised (after I left my truck in your possession) that there was a problem with the brake pedal. Spoke with Rafael and service manager about the issue and although they agreed to waive the diagnostic fee I felt disrespected and in the fact that they both insinuated that i wasn't being truthful in my complaint! Then when i picked my truck up from your facility, after alot of complaining on my part which was completely shunned by Rafael, the brake pedal was "coincidentally" back to the condition in which I dropped it off. In finishing, I'm completely convinced, that by the rude and unhelpful customer service that I received by both Rafael and the acting service manager at the time that I will NEVER have my vehicle serviced and will advise anybody else, via bad online reviews, from having any service done at your facility! THE ABSOLUTE WORST CUSTOMER SERVICE DEPARTMENT I HAVE EVER EXPERIENCED!!!
10/3/2020
Victoria D. VERIFIED CUSTOMER
His service was excellent
10/3/2020
Frank G. VERIFIED CUSTOMER
It was nice dealing with Cindy ! She's exceptionally great to work with , what an exceptional and pleasant person to have worked with , Thamk you Cindy Frank G
10/3/2020
Juana A. VERIFIED CUSTOMER
Great service
10/3/2020
Karleen F. VERIFIED CUSTOMER
Gary was efficient when I checked in and made sure I was comfortable in the heat. During the afternoon Gary sent me Text updates. As promised my car was done in a day and returned washed and fresh. All personnel I interacted at all with were so friendly and personable. Thank you for the terrific service????
10/3/2020
Victoria B. VERIFIED CUSTOMER
10/10
10/3/2020
Thomas M. VERIFIED CUSTOMER
Thankyou for your great and efficient service
10/2/2020
Rachel D. VERIFIED CUSTOMER
Your service attendant was so nice and helpful. I’ll be asking for him at my next time I come in.
10/2/2020
Maria M. VERIFIED CUSTOMER
I always find everyone at Norm Reeves to be super helpful, professional, and courteous!!!
10/2/2020
Andrew H. VERIFIED CUSTOMER
Delivered as promised.
10/2/2020
Tom C. VERIFIED CUSTOMER
Ivan was great
10/2/2020
Rosa P. VERIFIED CUSTOMER
Thank you, I’m more than satisfied for my visit today at Cerritos Ford Service ,
Ivan Cruz was above and beyond to make my service visit a good experience,
He is a professional young man with GREAT Customer Service , very polite and
I can tell he knows what he is doing, making my day to be a great day, he’s very well mannered person, and I don’t feel than I’m taking somebody’s time, Ivan
make me feel welcomed at my favorite dealership. I know he will be in a higher
Position very soon. Very highly appreciated. Thank you Ivan Cruz .
10/2/2020
Herrera M. VERIFIED CUSTOMER
Tony displayed excellent customer service..give him a raise
10/2/2020
Israel J. VERIFIED CUSTOMER
Great job.thanl you Raidel
10/2/2020
Frank T. VERIFIED CUSTOMER
Rafael provides excellent customer service. He's very thorough and makes sure he takes care of you as a customer. Keep up the good work!