Only thing was that my check engine light was still on when it was ready
Had to go back and the mechanic had to do one more thing to take that off.
Had I picked up after hours like I intended that would have required another visit.
Serviceman raidel was great
9/2/2020
Eduardo V. VERIFIED CUSTOMER
He is great at his customer service. He also lets you know specifically what you need done on your vehicle and the services that need to be done right away and the services that can wait. Also just wanted to say he is great what he does. Thank you and will bring my vehicle for service Norm Reeves Hyundai until I get a different car. Thank you again.
9/2/2020
Ralph C. VERIFIED CUSTOMER
Great Service and Prompt Response!
9/2/2020
Ronald W. VERIFIED CUSTOMER
Thank you I've been helped me out a lot yeah people were very helpful
9/2/2020
Beverly S. VERIFIED CUSTOMER
I bought my car at this dealership and I always get my service here. Gary was very helpful and answered all my questions. I’ve never had any problems with the service and the techs seem to be well trained. Gary helped me with deleting a couple phone numbers from my hands free phone. I had missed one step in the process. As always, a great service advisor and great techs.
9/2/2020
Guillermo H. VERIFIED CUSTOMER
Thank you for delivering an outstanding customer satisfaction.
9/2/2020
Kurt B. VERIFIED CUSTOMER
Gary was extremely helpful and a pleasure to work with!
9/2/2020
Brenda L. VERIFIED CUSTOMER
Raymond was excellent. I would definitely refer people because of his professionalism and courted?
9/2/2020
Marieta I. VERIFIED CUSTOMER
Hes very nice and cute
9/2/2020
Concepcion J. VERIFIED CUSTOMER
Excellent customer service
9/2/2020
Sylvia A. VERIFIED CUSTOMER
Rafael is very polite when I take my car in never had a problem with just hope u have more like him gives me info quick don’t have to look or wait for info
It was my pkeasure
9/2/2020
Jasmine L. VERIFIED CUSTOMER
I was happy to get all answers to my questions
Thank for your service and everyone is always very helpful
9/1/2020
Janet L. VERIFIED CUSTOMER
Highly satisfied on the service that was provided to me and my car. Very kind and helpful. Thank you for the great customer service
9/1/2020
Marian H. VERIFIED CUSTOMER
Gary was very personable and wanted to provide the best service for my car. It was a pleasure working with him.
9/1/2020
Maria R. VERIFIED CUSTOMER
This service visit was A-1.
The Service Dept Rep "Hema" who did original vehicle work order was very good and Gary who handled the return & invoice was just as courteous & professional. Thanks
BUT...
We still have an (months-long) ongoing issue with our Navigation that has NOT been resolved.
The guy that was working with us last said that he ordered the part. Then nothing for weeks & weeks. Only to find out he is no longer with Hyundai.
Seems that NOBODY took over and was told the part was never ordered and NOONE ever called us? So, we have two service experiences that are at the extreme polar opposite from each other with respect to our satisfaction.
Manny ****-****-xxxx
8/30/2020
Nelson M. VERIFIED CUSTOMER
Everything was great. Staff is very polite. I went to do an change oil. Mr. Raidel Soto was very helpful and delivered exceptional customer service. I’m happy with the cost I paid. They cleaned
my car too :) .