Savannah Arias made the experience such an easy going experience without any hassles whatsoever.
7/10/2024
Jacklyn E. VERIFIED CUSTOMER
Thank you Richard for expediting my oil change and recall matter!!
7/10/2024
Marcus L. VERIFIED CUSTOMER
Everything went great.
7/10/2024
Yolanda C. VERIFIED CUSTOMER
Very very pleased with the service dept. Richard out Service agent really took care and helped us ????????. He is very thorough and always updating us about our Raptor great customer service.
7/10/2024
Isidro G. VERIFIED CUSTOMER
Gracias.. por su buen servicio ????
7/10/2024
Justine A. VERIFIED CUSTOMER
Thank you Richard for providing fantastic service.
7/8/2024
Beth M. VERIFIED CUSTOMER
Only complaint I have is a service coordinator helped a car that came after me and when I mentioned something it didn't seem to bother her of what she just did but Crystal Rivera was great loved her service
7/8/2024
Beverly G. VERIFIED CUSTOMER
Good service and good communications thank you
7/7/2024
Guadalupe M. VERIFIED CUSTOMER
Exelente servicio muy amable Cristal Lopez
7/7/2024
Armando C. VERIFIED CUSTOMER
????
7/7/2024
Kathi Lynn. VERIFIED CUSTOMER
Thank you Crystal for your help & friendliness in getting my Ford Edge back fast & anice cooling system completed. I will ask for you when I need the 60k maintenance work done????
7/6/2024
Andrea A. VERIFIED CUSTOMER
Thank you for all that you do to ensure that everything comes out to satisfy the customer .
7/6/2024
Ramiro E. VERIFIED CUSTOMER
Very friendly and I would only want to go through Richard for my next appointments.
7/5/2024
Oscar L. VERIFIED CUSTOMER
Yes I am
7/5/2024
Brandon W. VERIFIED CUSTOMER
Rafael and Francisco were amazing, top tier service and everything you’d expect from a dealership. Looking forward to my next recall????
7/5/2024
Joanna F. VERIFIED CUSTOMER
Rafael provided excellent service! He was the perfect combination of professional and personable, explaining all of the service process while making pleasant conversation. I appreciate that he pushed to get my car serviced in a timely manner, understanding that I planned to wait for my vehicle, even during a busy service day. Rafael was the epitome of the level of service that one expects at this dealership. He is doing a great job!
7/5/2024
Rick B. VERIFIED CUSTOMER
Andres was courteous and professional. He kept me informed and delivered on all promises.
7/4/2024
Rose L. VERIFIED CUSTOMER
I have gone to several different dealers to service my vehicle
over the years. Norm Reeves Service Department has
provided me with excellent service ! They are always professional,
efficient and courteous!
7/4/2024
Dominic S. VERIFIED CUSTOMER
Thank you to both Crystal and also kudos to Franciaso Bretado! Both were very helpful and with Francisco's guidance my service was fantastic! Thank you Norm Reeves Ford for the exceptional service and members of staff!!
7/4/2024
Scott P. VERIFIED CUSTOMER
My 2020 Ford Escape had several unfortunate issues with it. I had worked with Tony Ybarra before and was thankful to have gotten him again through this process. He consistently kept be updated on the status of my vehicle. He provided me a rental to use the entire time I didn’t have my vehicle. The only thing left to do on my case is to install the bolts for my driver side front door. All in all, Tony Ybarra is an exceptional employee. Norm Reeves Ford Lincoln Cerritos is lucky to have him.