Tony help me all the way since the beginning! Understandable and professional I really appreciate all the help and attention he provided.
6/29/2024
Kenneth J. VERIFIED CUSTOMER
Good job as usual.
6/29/2024
Kia . VERIFIED CUSTOMER
Oscar was a great help very professional service writer
6/28/2024
Julie V. VERIFIED CUSTOMER
Mr. Wilson customer service was 10 stars! Friendly, professional and because mall shuttle wasn't working. He personally picked up me & my granddaughter from mall. Thank God because my asthma & allergies were not good this day. He arrived within 10 minutes of talking to him on phone. This I call excellent customer service with a smile????. ????????????????????
6/28/2024
Eloisa I. VERIFIED CUSTOMER
Richard Juarez has provided me with excellent customer service. He is very helpful and knowledgeable. He is always very considerate of my limited time to come in to the service center. He will get me in and out of there as soon as possible and I really appreciate that. He’s does an awesome job!
6/28/2024
Arnold J. VERIFIED CUSTOMER
We've been buying cars from Cerritos Ford for 30 years they've always been good to us . Over and above that Edurdo was the best service representative we have had in that 30 year period
6/28/2024
Jose Juan. VERIFIED CUSTOMER
Everything been good
6/28/2024
Mary Jane. VERIFIED CUSTOMER
Eduardo was spectacular. Friendly, knowledgeable and efficient. I appreciate that he kept me informed every step of the way. A part has to be ordered and he updated me at the end of each day as to the process and anticipated completion. Eduardo is a great asset to your organization.
6/27/2024
Jose C. VERIFIED CUSTOMER
He is very knowledgeable about his job and very friendly to.
6/27/2024
**** P. VERIFIED CUSTOMER
My service advisor gave me an awesome
Service!
6/27/2024
Norma M. VERIFIED CUSTOMER
Rudy was very helpful and explained service if my Ecco Sport. He was very kind and caring
6/27/2024
Richard C. VERIFIED CUSTOMER
Very polite and helpful 10 stars
6/26/2024
Armando M. VERIFIED CUSTOMER
Nice service!! Friendly.
6/26/2024
Karen S. VERIFIED CUSTOMER
I’ve always found the service to be good so far at Norm Reeves. However, when I was informed that I needed to replace the lug nuts on my tires because they have expanded, I was not happy and did not have it done as the price quoted, $177+ is way out of my budget being a senior citizen with limited income. Later I Googled that problem and it seems the lug nuts are defective, so why aren’t they on recall list and replaced by Ford for free????? Why should customers have to pay for something that Ford made a mistake on???
6/26/2024
Norma E. VERIFIED CUSTOMER
Thank you ????
6/26/2024
Armando R. VERIFIED CUSTOMER
Excellent customer service.
Keep up the great work. Knowledgeable advisor's Fast maintenance service. Great dealership!
6/25/2024
Peter M. VERIFIED CUSTOMER
Love the complimentary pick up & drop off. Wish I could’ve used the car loaner service that was promised as it did take several hours, but they said they didn’t have any vehicles.
6/25/2024
M.K. Products. VERIFIED CUSTOMER
Very prompt efficient and explained everything.
6/25/2024
Bobbi C. VERIFIED CUSTOMER
Richard is awesome. He understood our issues and went out of his way to provide great service.
6/25/2024
Rene V. VERIFIED CUSTOMER
Hi, I always have the best experience with the employees in the service department. Savanna Arias assisted with getting me signed in to get a recall for my Bronco she was super friendly, professional great customer service. Even though Savanna had a boo-boo on her left arm and stated she was a lefty she was writing with her right hand having a little bit of a difficult time she still had a big smile on her face ????. Thank you Savanna Arias!!