I believe Richard Juarez was an advocate for me who understood my position and frustrations. Even though Ford corporate didn't make the right call on honoring their warranty, I am glad that I got to interact with Richard who gave his best effort to make it right. I hope I work with him next time I need anything from Norm Reeves Ford. Thank you.
6/10/2024
Genesis N. VERIFIED CUSTOMER
Crystal was amazing, very attentive and super friendly. Made my experience very smooth. I’ve been here several times for my services, and so far she has given me the best service.
6/10/2024
Vincent K. VERIFIED CUSTOMER
Eduardo was on top Of my issue
6/9/2024
Victor S. VERIFIED CUSTOMER
The only service team I trust in Southern California.
6/9/2024
Hermie T. VERIFIED CUSTOMER
Job well done,specially Mr.Francisco he did awesome job ,great service thanks again ,i wil be back ,
6/9/2024
Lisandro T. VERIFIED CUSTOMER
Excellent experience I had with Tony. I’m very satisfied with quality of care on my first time I have service done on my 2017 Mustang.
6/9/2024
Helen A. VERIFIED CUSTOMER
Rudolph Wilson contacted me on his day off to make sure I was updated on the repairs on my Escape. He deserves a raise!
6/9/2024
Priscilla J. VERIFIED CUSTOMER
Great service.
6/8/2024
Robert E. VERIFIED CUSTOMER
He's is the best!!!! 5 stars
6/8/2024
Ralph G. VERIFIED CUSTOMER
Very satisfied
6/8/2024
Ulisses F. VERIFIED CUSTOMER
Excellent costumer service. We really appreciated the communication we received through out the day regarding our service. We felt very involved.
6/8/2024
Juan Carlos. VERIFIED CUSTOMER
very helpful and detailed when explaining the update on my vehicle always kept me up to date and answered quickly 10/10.
6/8/2024
Arnoldo S. VERIFIED CUSTOMER
Rudy was helpful and informative.
6/7/2024
George H. VERIFIED CUSTOMER
Rudolph Wilson was excellent, very knowledgeable with good customer service skills.
6/7/2024
Jaime M. VERIFIED CUSTOMER
She exemplified a willingness to provide a professional demeanor and her knowledge exceeded my expectations. I am totally grateful she helped me and my vehicle get back on the road as quickly as she was possibly able too.
6/7/2024
David H. VERIFIED CUSTOMER
Excellent Service
6/7/2024
Julie Z. VERIFIED CUSTOMER
Best service ever in all the times I’ve gone!!!!!
6/7/2024
Don . VERIFIED CUSTOMER
Everything went much smoother than expected. So good, that I am only going to come to you for my services, NOT where I bought my car.
6/7/2024
John V. VERIFIED CUSTOMER
Raphael did a great job, everything was as promised and expected including time that car was finished
6/7/2024
Luis P. VERIFIED CUSTOMER
She was amazingly awesome and kind and attentive. Best experience I've had getting an oil change