Norm Reeves Ford Lincoln Cerritos Auto Repair Service Center

Francisco is still looking into a repair on my driver door panel. I am still waiting for his response. Francisco was very courteous and did a great job. Thank you

Excellent service

Customer service and very satisfied

Great service.

Rafael was super friendly, offered other services, I didn't really need, he was able to get the service needed done in a short time, I live 2 and half hours away and he was quick to notice. I hope I get him next time.

Eduardo was excellent in describing the work that needed to be done to improve the performance of my vehicle. He kept me informed of the progress of the work and informed me when the work was completed. I greatly appreciated his support and efforts to keep me informed of the work that he and I agreed upon and addressed the additional problems found and addressed them with me to approve of them being completed.

Very friendly and helpful:)

My email has changed to

Great service great staff! Awesome customer service and customer support. Eduardo is awesome and super knowledgeable! Thank you to everyone at Norm Reeves for providing a great customer experience! 10 Stars!

Rudolf is the best! He is very professional, attentive, personable and jolly. He assist us on our ford bronco and we are very satisfied. We are ???? forward for our next visit. Thank you so much Rudy.

I'd like to thank you for your service it was done promptly I was told two days it was done the day of the service great work

I really appreciate your excellent service! I started coming here after bad experiences with Central Ford. You are a longer drive but totally worth it. Crystal was very nice and communicated wroth me on the status of my service. Love having the mall shuttle too. Thank you for being a trusted dealer

Very kind and helpful!

Crystal was very straightforward and was just as shocked at the lack of service from my previous dealership location. They held onto my car for 11 weeks and her tech (# 2006) figured it out in 24 hours. Props to the team. Please give that tech whatever internal recognition you have in your company.

My service advisor Richard did not communicate the progress of my vehicle. My messages were often not responded to and I had to show up to the actual service center in person to get actual updates. The project Elsa’s constantly delayed and cost increased but consistent updates were not provided. Other advisers who helped were much more responsive and knowledgable. Even on the day I picked up my vehicle, Richard was unaware it was complete and that the system had sent me an automated notification. I received more calls and a clear update from an advisor that recognized me from my previous visit. Richard seemed unaware of the process and his “updates” on the project were vague only stating “we’re working on it” and blaming the progress on the technician being “slow”. When asked specific diagnostic questions regarding error codes, Richard was not able to answer and seemed unfamiliar with vehicle repair in general. If he is new, I would recommend revisiting training fundamentals, time management, accountability and spending time with the actual technicians to familiarize himself with the brand and product he represents. I can provide specific details, dates and communication if you would like additional follow up. Thank you

Took forever for simple fix and did not even fix it in the end because multiple wrong parts were ordered and not enough parts were ordered as well, waste of my time

Good customer service and the work was done in a timely manner

Great job

Very helpful and professional

Crystal was timely, efficient and accurate. She communicated all recommendations with me and even advised me on my maintenance contract.