Rafael was outstanding, thorough and friendly. I felt he was really looking out for me. I appreciated that. Am hopeful he is my rep again in the future!! ????
2/5/2025
Nathan R. VERIFIED CUSTOMER
I only driven my truck home, so far so good!
2/4/2025
Carlos C. VERIFIED CUSTOMER
Crystal was helpful and knowledgeable. The technician that assisted me with my car, Jose M, was amazing. He was very knowledgeable and straight forward about the issue and was able to have the car fixed in a day. I would highly recommend anyone with a Ford to NORM REEVES FORD!
2/4/2025
Fernando R. VERIFIED CUSTOMER
Rafael was so very helpful!
2/4/2025
Itzel S. VERIFIED CUSTOMER
Great and friendly customer service
2/3/2025
Richard B. VERIFIED CUSTOMER
Rudy was great
2/3/2025
Yvonne C. VERIFIED CUSTOMER
I am beyond happy with the service, the professionalism, but most of the the quick response given to the situation. The expedition was at Ford of Montebello and they had the truck form 11/11/24 till I towed it to your Norm Reeves dealership. I called prior and explained the issues I was having with the other dealership and Tony assured me over the phone the diagnostic would not take over 1 week. Eduardo provided excellent and updated status on the truck. I am beyond happy with the service and the outcome. We will continue to bring the truck to this dealer. Thank you so much for fixing and alleviating something that had become a total nightmare.
2/2/2025
Rafael L. VERIFIED CUSTOMER
Loved my experience …. They worked with me and made it happen
2/2/2025
Minra A. VERIFIED CUSTOMER
Very good service
2/2/2025
Enrique C. VERIFIED CUSTOMER
None
2/1/2025
Esperanza C. VERIFIED CUSTOMER
Completely Satisfied, the Service was complete and explained to me with details.
2/1/2025
Lynette S. VERIFIED CUSTOMER
Crystal was amazing ! She was efficient and was able to answer all my questions.
2/1/2025
Marc Aaron. VERIFIED CUSTOMER
Thank You
2/1/2025
Deborah S. VERIFIED CUSTOMER
Excellent service! Five stars!
2/1/2025
Patrick F. VERIFIED CUSTOMER
Mike kept me informed and the time it took to complete the service was much better than last time
1/31/2025
Kevin J. VERIFIED CUSTOMER
Crystal and the entire team were excellent!
1/31/2025
Marcelo M. VERIFIED CUSTOMER
Rafael Ginzalez-Moran was very professional.
1/31/2025
Mary Ann. VERIFIED CUSTOMER
Very satisfied with the service, vehicle pick up / delivery and staff
1/31/2025
Francisco E. VERIFIED CUSTOMER
All was good, thank you
1/31/2025
Randy M. VERIFIED CUSTOMER
Crystal has been my service advisor for a couple of years now and I trust her completely. She’s always interested in my car and why I come to the dealership and I enjoy working with her.