Standard oil change with an appointment took two hours, way too long for that service.
5/27/2023
James G. VERIFIED CUSTOMER
I got an appt at 1 only to show up and them to tell me that they may not be able to see my car today. Then after two hours I got a 2 minute diagnosis that was done visually to tell me that I needed a $700 part that I couldn’t get for a week w no alternative as to how I could keep my battery from dying since the lights stayed on. 10 year customer that will never work w a Norm Reeves company ever again. Service manager completely dismissive of my need to have a car for a week or how I could keep driving my car until the part came in. Horrible experience
5/27/2023
Franco L. VERIFIED CUSTOMER
Service dept didn’t do all I requested. Perhaps it was understaffed. I did not receive same day service for an oil change and replacing wiper blades, which seems absurd to me. When my car was ready the following day, it was not washed. In all my years of bringing my car to Norm Reeves, this has never happened before. My service advisor David Castillo was a true gentleman.
5/26/2023
Aida A. VERIFIED CUSTOMER
Ethan handled my visit in a professional manner. He was accommodating and listened very carefully to all of my concerns.
5/26/2023
Mohammed L. VERIFIED CUSTOMER
David was excellent. I’m grateful for his competency, courtesy and professionalism.
5/26/2023
Connor O. VERIFIED CUSTOMER
Was told problem couldn’t be verified and to keep driving until “something happens” because I have a warranty, this does not solve my issue. Being told to drive the car until the problem becomes bigger so it is more easily determined is not a proper repair
5/25/2023
Ting C. VERIFIED CUSTOMER
So far the best service advisor I have met. Very detail and passionate.
5/25/2023
Capri B. VERIFIED CUSTOMER
Excellent customer service
5/25/2023
One Vision. VERIFIED CUSTOMER
Ethan was super friendly and informative. You are lucky to have him.
5/25/2023
Scott M. VERIFIED CUSTOMER
Ethan did a great job.
5/25/2023
Rex M. VERIFIED CUSTOMER
Thanks for fast turnaround
5/24/2023
Jaleh N. VERIFIED CUSTOMER
Thanks MR Felipe Rosas for your service
5/24/2023
Clayton H. VERIFIED CUSTOMER
Travel assist doesnt work properly. Your technician "couldnt duplicate". Not sure he did anything other than measuring tread depth.
5/24/2023
Joshua G. VERIFIED CUSTOMER
He was really professional and friendly. Even though he was new he did a great job just making sure I was served well. He was very kind even though my car had some problems after the oil change. He was also really cute
5/23/2023
Jay K. VERIFIED CUSTOMER
My car was not serviced. Took 9:15 am appointment but my car was not attended to for entire day. Not only they didn’t perform service they didn’t call to let me know that the car cannot be serviced today. I am greatly disappointed. Don’t know why there is appointment based services if the customer is not serviced based on it.
5/23/2023
Ericka R. VERIFIED CUSTOMER
I was happy about the price of the oil change and ended up getting something else I needed. I was happy the coffee machine was working. The waiting room needs an upgrade. I don’t know if you could make it a bit larger and more modern. I’m sure this is the last thing on your mind as far as importance, it is just noticeable. Nothing todo with my car service. Thanks again.
5/22/2023
Joe S. VERIFIED CUSTOMER
Uriel was on top of his game. He answered my question and was polite and professional.
5/22/2023
Garett Christy. VERIFIED CUSTOMER
Thank you for all of your help!
5/22/2023
Hussein B. VERIFIED CUSTOMER
Felipe was a very helpful worker with excellent service! Would love to work with him again.
5/21/2023
Julia F. VERIFIED CUSTOMER
Felipe was great and was very helpful during my service visit.