Paul was a nice guy no complaints about him. I just felt like the pricing was excessive and insincere. Charging that much for an alignment and then the charge for an air filter without my authorization. My wife is in need of trading in her Volkswagen for a new one but now we’ll go somewhere more trustworthy.
5/11/2023
Melissa B. VERIFIED CUSTOMER
Great service and follow through.
5/11/2023
Socrate L. VERIFIED CUSTOMER
David is an amazing rep for your organization. I've had an outstanding add on to the car that I've attempted to get installed since Nov 22. While it wasn't a huge deal, David called up the service and had them come to install it while my car was in service for a recall. An amazingly great experience! Big thank you to David Castillo.
5/11/2023
Michael P. VERIFIED CUSTOMER
Awesome service in and out in 15 minutes !
5/11/2023
Becky B. VERIFIED CUSTOMER
I was not told that my car would take days to be done when I scheduled the appointment for the recall work. I didn’t get good communication about the progress. I thought my car would be charged when I picked it up because they were working on the battery but it wasn’t.
5/10/2023
Evelyn F. VERIFIED CUSTOMER
Great customer care every time I go for service. They always explain what is going to be done and don’t mind if I ask several questions, this is why I’ve only taken my car there and no where else. Thank you
5/10/2023
Valerie Tyler. VERIFIED CUSTOMER
Left fuel pump case open
5/9/2023
Emil L. VERIFIED CUSTOMER
Felipe did a good job in taking care of me.
5/9/2023
Mariano J. VERIFIED CUSTOMER
Service always great , sales including salesman and sales manager horrible I will never by a VW there
5/8/2023
Sara N. VERIFIED CUSTOMER
Felipe is a great consultant.
5/8/2023
Guillermo F. VERIFIED CUSTOMER
David did an excellent job communicating with me as to the status of the AC repair on my car. He was genuinely concerned that this was the third time the car had been in for non-cooling AC. I know from experience that AC leaks are sometimes difficult to find and fix. He informed me of what the technician had found and fixed. Hopefully this takes care of it.
5/7/2023
Tony C. VERIFIED CUSTOMER
Felipe was great. He was courteous and kept me informed of the status. I would definitely be looking for him next time.
5/7/2023
Camilo N. VERIFIED CUSTOMER
Thanks
5/7/2023
Car M. VERIFIED CUSTOMER
Paul is great, he kept me up to date on my car and answered all my questions.
5/7/2023
Ethan S. VERIFIED CUSTOMER
First off, bought my car at Norm Reeves a year ago. Was happy with the sale and service. However, brought my car in from a simple system update recall and replacement trunk latch for my 2019 Tiguan. Brought my car in at 10am and didn’t get it back until 4pm the following day. No updates were given and I had to call to check on the status. A courtesy vehicle should be given for any recall and especially repairs covered under warranty. Not a ride share. 2/5 review.
5/6/2023
Sammer F. VERIFIED CUSTOMER
David was attentive, provided me with transportation after I left my vehicle, and provided clear explanations of what needs to be done for the vehicle????
5/6/2023
Alexander M. VERIFIED CUSTOMER
Felipe is the best! Extremely knowledgeable, friendly, and accommodating thank you for your help today.
5/6/2023
Gordon R. VERIFIED CUSTOMER
Great job. Thanks.
5/6/2023
Matthew G. VERIFIED CUSTOMER
Felipe provided outstanding service. He was knowledgeable, insightful, and courteous. It was a pleasure working with him.
5/6/2023
Romeo A. VERIFIED CUSTOMER
Yes paul and the team were so busy and paul helps get a credit on sunbit to pay off my bill and my vw jetta is so fast to drive not to brag i can hit 95 m/hr drive hes been with me 17 months this may 7 cause i get my vw dec 7 ,2021 thank norm reeves vw superstore paul is superman .God bless looking forward as 10 * partner with my vw jetta thank u so much c u dec or jan 24 or may