The only thing I had a question on why did I have to change brake pads
And the brake disks if they were not scratched
Thanks
12/29/2024
Savanna S. VERIFIED CUSTOMER
Renato was extremely helpful in getting me in and out super quickly. Also super friendly! Coming back next time definitely.
12/29/2024
Theodore R. VERIFIED CUSTOMER
Josue was an excellent representative of your company. His communications were clear. He told me exactly what they were going to do to try to identify the problem that I described in general terms. He was very forthright about the potential approximate $200 charge for the vehicle inspection If it turned out that any damage was caused by modifications I did. The car was fixed on time. Pick up was very easy.
One suggestion I have for the dealership is to wash the car before it's returned. Mostdealerships I have been to recently for repairs of our several vehicles this as a courtesy. Obviously the car doesn't need to be detailed, but a quick washing or leave a better impression on your customers.
12/29/2024
Lisa Marie. VERIFIED CUSTOMER
They were great about the communication. They were great about pricing and I just always have a great experience there.
12/29/2024
Henrik L. VERIFIED CUSTOMER
The problem with the phone transition to the car was not fixed. Now we have to bring the car in again.
12/28/2024
Samantha S. VERIFIED CUSTOMER
Awesome dude!
12/28/2024
Michael S. VERIFIED CUSTOMER
Rigo is great. Connects personally and professionally.
12/28/2024
Wenlong J. VERIFIED CUSTOMER
Timely and friendly service. Thanks.
12/28/2024
Ryan S. VERIFIED CUSTOMER
Not satisfied at all. The parking sensors still beep when there’s nothing around me. The transmission still has a hard down shift between 3rd and 2nd gear. The rear speaker still pops. I refuse to accept this as normal. I’m actually offended that this wasn’t taken seriously considering I’m a first time VW owner who bought the most expensive vehicle on your lot and purchased an extended warranty. How will these issues be resolved?
12/26/2024
Laura F. VERIFIED CUSTOMER
Renato was great, made the whole experience easy. Highly recommend this dealership!
12/25/2024
Socal Truck. VERIFIED CUSTOMER
Very good service and very kind man.
12/24/2024
Amanda C. VERIFIED CUSTOMER
Fantastic experience. I felt very well taken care of. Great comminication from start to finish.
12/23/2024
Daniel F. VERIFIED CUSTOMER
Renato was awesome! Super responsive and always kept me updated about my vehicle s status. Hire more people like him!
12/23/2024
Matthew M. VERIFIED CUSTOMER
I dropped my ID.4 off for 10 point inspection.about two hours later, Josue let me know that the job is done. So I stopped by and picked up like everything went well as planned. Also he sent me the results thru text as an attached. He did good job with communication.
12/23/2024
Marcus L. VERIFIED CUSTOMER
Good representation of the company and brand, just the labor rates are high and the websites doesn’t have many discounts as the other’s dealerships in LA area. The driver side rear tire pressure wasn’t set properly and I had to add 6psi to turn off the TPS indicator. Overall well perform work but time will tell how it holds up.
12/23/2024
Anna C. VERIFIED CUSTOMER
Renato was very thorough and attentive to my car issue
Thank you!
12/22/2024
Amer M. VERIFIED CUSTOMER
Excellent service provided by Renato.
A distinguished customer service under Jaime’s leadership.
Good luck and keep it up
12/22/2024
Pushpa J. VERIFIED CUSTOMER
This is second time in a row when after bringing the car from service some problem is detected. Yesterday after bringing the tire from service all 4 tire have low air pressure and tpms is on. Worst experience may be because the car is under extended warranty and I didn’t opted of extra recommendations done.
12/22/2024
Albert M. VERIFIED CUSTOMER
I dropped off my car for recall repair. Your Uber got me to my office and my car was ready and back to me quickly. It was a very seem less and convenient. Thank you.