I’d like to say that David gave me 5star treatment but I would like to give the entire team kudos. David, Raul and Felipe all assisted me and were super nice. I’ve been getting service done at this location for several years and this has been the best team and experience I’ve had. They made me feel like they enjoy their work and helping customers. I’ll see them again soon.
4/2/2023
Ginger S. VERIFIED CUSTOMER
Thank you for appreciating your customer’s.
Job well done!
4/1/2023
Dylan A. VERIFIED CUSTOMER
David was really helpful, I was disappointed that he said he would call me back by end of day on Wednesday but never did.
Also, not David's fault, but McKenna VW always gives a courtesy car wash when working on any vehicle. I received my car back in an incredibly dirty condition. There were water spots all over my car. I know nobody can control the weather, but my car was clean when I sent it in and it's clear it was stored overnight outside, which again, is fine, but I wish Norm Reeves VW would do at least a wash down.
Seems like a simple thing to make customers a lot happier. Also not a great look to take a dirty, water-spot-heavy car off the lot in front of customers shopping for iD.4's.
4/1/2023
David D. VERIFIED CUSTOMER
Paul was very helpful and thorough in his explanations. Made me feel that all avenues were looked at and they came to the right conclusion.
4/1/2023
James P. VERIFIED CUSTOMER
My service manager was excellent. He was sincere and communicated well. The issue was actually the service. I arrived on time for my appt at 9:30. I was told it should take about 2 hours, worst case 3 hours. I left 4 hours later. I don’t know if you overbooked, we’re short handed, or what. But a basic service took too long. One question I had was specifically the brake pads. They were checked, but I now have more life left than I did at the 60k service! I think my technician might have been the issue I think going forward I will be going to Garden Grove VW for service. Not sure what has happened to your service department, but something is off.
3/31/2023
Douglas N. VERIFIED CUSTOMER
David is very good at his job. Thanks
3/31/2023
Heather G. VERIFIED CUSTOMER
I appreciated David's ongoing communication in providing updates along the way. He was very service-oriented and friendly. Thank you!
3/30/2023
Jake P. VERIFIED CUSTOMER
Felipe was so nice and helpful.
3/30/2023
Tony C. VERIFIED CUSTOMER
Always work is fone to my satisfaction. Raoul is very good at his work. Aldo Jaimei, tge nNager is running a very synchronized work progress on all autos 8n hos workshop. Thanks to all
3/30/2023
John F. VERIFIED CUSTOMER
Your automated system stated I had missed my appointment when in fact I had checked in at 7:15. Having checked in early for an oil change the car was done at 1:45. At 1:25 enroute to pick up per be staff I receive a call about a bad battery. I believe my car was not touched until 1 pm!
3/30/2023
Brian J. VERIFIED CUSTOMER
Very helpful people. Good service
3/30/2023
Michael W. VERIFIED CUSTOMER
Felipe was great. Very helpful! Thank you!
3/30/2023
Marlene S. VERIFIED CUSTOMER
Great service!
3/30/2023
Judy G. VERIFIED CUSTOMER
Daughters 2019 Jetta SEL was just in for 40K service, Raul was great and provided excellent service, and very helpful with a minor Warranty issue.
Thank you,
Ray Gomez
3/29/2023
Jennifer M. VERIFIED CUSTOMER
David was great! Thank you!
3/29/2023
Tamara H. VERIFIED CUSTOMER
This was my first time bringing a car in by myself as a grown-up. It was super easy since Felipe helped me understand what to expect. 10/10 service
3/28/2023
Daniel R. VERIFIED CUSTOMER
Very helpful and courteous service
3/28/2023
Timothy Y. VERIFIED CUSTOMER
David went above and beyond to help me out. Friendly and professional. 5 Stars!
3/27/2023
Janelle W. VERIFIED CUSTOMER
All our questions were answered. We appreciated the expertise of Raul.
3/27/2023
Neda M. VERIFIED CUSTOMER
It was great to meet David, welcome to the team! He’s professional, friendly, and took the time to explain what services my car needed. Thanks so much for taking care of me!