It was a terrible service. They took my car for over twelve hours after a promised three hours ONLY. They had my car overnight. After no communication whatsoever, not being told when my car would be ready until I made the call TO THEM several hours afterwards. There are two recalls that did not get fixed, I was scammed out of using two of my free services. I was told the issues would be fixed however, I came back the next day and they blamed the dangling front sensor on outside influence and tried to charge me 1500 dollars to fix it or commit insurance fraud. Although it was very clear that it was material defect. I intend to send this entire review to not only VW headquarters but also post on socials to warn others of the absolute dog **** service that you guys offer.
12/21/2024
Jennifer C. VERIFIED CUSTOMER
Everyone was helpful and kind
12/21/2024
Alex J. VERIFIED CUSTOMER
Excellent customer service
12/21/2024
Chhe L. VERIFIED CUSTOMER
Renato was excellent. Made service quick and efficient. Very helpful.
12/21/2024
Shadia D. VERIFIED CUSTOMER
Thank u for your great efforts
12/20/2024
Shohreh D. VERIFIED CUSTOMER
The service Tech, Renato was very helpful and polite.
I appreciated his great can do attitude and fast response,
Thank you,
12/20/2024
Mike Dawn. VERIFIED CUSTOMER
Great communication!
12/20/2024
Jose Antonio. VERIFIED CUSTOMER
Rigo is the best, if it wasn’t because he does an amazing job, your service would be a zero stars
12/20/2024
Joe G. VERIFIED CUSTOMER
Berto is the man!
12/20/2024
Yi R. VERIFIED CUSTOMER
Jimmy always makes everything at excellent
12/19/2024
Mark W. VERIFIED CUSTOMER
Josue was very professional and personable. I waited for the car and the work was completed in less time than expected. I was very pleased.
12/19/2024
Sven R. VERIFIED CUSTOMER
Renato is amazing and did the best possible.job at helping to resolve my very complex car problems. My life is now better because Eenato helped me. I wish all service advisors were as awesome as him. Thank you Renato!
12/19/2024
Melissa H. VERIFIED CUSTOMER
He was very friendly and very helpful
12/19/2024
Scott M. VERIFIED CUSTOMER
Renato Was great. Got everything taken care of quickly and setup transportation for me to and from the shop. He answered all my questions and was polite and friendly
10 out of 10 service!
12/19/2024
Emily W. VERIFIED CUSTOMER
Jimmy was great and the service was excellent but I’m concerned that there’s no ride offered back to the dealer once I leave my car for the day. I was told that was cancelled when jimmy called to inform me my car was ready. It’s not really helpful to not offer loaners or a ride/shuttle.
12/18/2024
Kim L. VERIFIED CUSTOMER
I don't want to sound too harsh cuz you guys do take care of me. However with a brake inspection is there a reason my dashboard display was changed? My steering wheel was moved, and my lights were shut off. I can handle the seat being far back, That's normal. But it drives me nuts when somebody changes the configuration on my car and doesn't put it back
12/18/2024
Gregory G. VERIFIED CUSTOMER
Easy and professional service experience. I do have some concerns about the VW software.
12/18/2024
Michael B. VERIFIED CUSTOMER
As always, the excellent and professional assistance from Josue and the entire Norm Reeves service center has been exemplary.
I always have and will continue to suggest to those I know who require Volkswagen service to count on and trust Norm Reeves service center.
Thank you,
Michael B
12/16/2024
Joseph B. VERIFIED CUSTOMER
Job well done
12/16/2024
Mary A. VERIFIED CUSTOMER
From the moment I walked in to get my car checked for an air filter problem, Josue was rude to me. He had an attitude with me right from the beginning. I very nicely said that there was a problem with the air filter in my car and that it was smelly. He immediately denied that there was a problem without turning the car on or doing any diagnostics. He then said that a new filter would be $92, which is ridiculous because it’s a new car. I finally had to go to the sales manager who was there, Sam, who was helpful in getting thr situation resolved.