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Real Reviews from VERIFIED CUSTOMERS
Patricia R. VERIFIED CUSTOMER
Friendly, helpful staff. Thankyou !
12/21/2022
Alyce L. VERIFIED CUSTOMER
Customer service Raul is an asset to Norm Reeves. I handle my Arteon with kid gloves and stupidly hit the side of tire against curb. I did not have an appointment, explained my concern knowing I was driving to San Diego in the morning, Raul checked availability and suggested I return later, 2:00 car could be serviced, returned, car tires rotated, ready to check out and was told no charge. I purchased my vehicle from South County Volkswagen, however have used your dealership for service, everyone I have encountered there has demonstrated exceptional customer service.
12/21/2022
Mirza B. VERIFIED CUSTOMER
Efficient
12/21/2022
Rob S. VERIFIED CUSTOMER
Raul is always friendly and knowledgeable. However, I did not receive the report of my multi point inspection. The invoice states that it was performed but no inspection results were handed over to me (as they usually are when it’s performed).
12/21/2022
Francesca L. VERIFIED CUSTOMER
My appointment information did not transfer to the service department’s computer even after Mr. Escamilla inputted my information directly into the front desk’s computer. My car sat at the dealership for 24 hours without being touched when I was promised I would have it back by the afternoon of the appointment day. Fortunately, the workers are nice and easy to work with, so that made the experience a little easier. Just the system organization needs to be a little more thorough.
12/19/2022
Bernie H. VERIFIED CUSTOMER
Service dept fit me in on very short notice and did a great job!
12/19/2022
Matthew R. VERIFIED CUSTOMER
Fantastic customer service. Text notifications to keep me updated. And, the vehicle was was serviced in half the time it was expected. Incredible
12/18/2022
Shara C. VERIFIED CUSTOMER
Very helpful and sincere about helping. Very food service. Very trustworthy.
12/18/2022
Garid B. VERIFIED CUSTOMER
Raul is the absolute best in my opinion. He always handles everything my family needs, is extremely courteous, and very professional! He goes above, and beyond and it’s appreciated!
12/18/2022
Terry S. VERIFIED CUSTOMER
Everyone was helpful and nice. Thanks. Happy Holidays to all.
12/17/2022
Linda D. VERIFIED CUSTOMER
Helpful
12/17/2022
Umair T. VERIFIED CUSTOMER
Thanks
12/16/2022
Ken L. VERIFIED CUSTOMER
Adrian was very good on delivering car back to me on his time commitment
12/16/2022
Julie I. VERIFIED CUSTOMER
Completely satisfied.
12/16/2022
Nate M. VERIFIED CUSTOMER
Raul and his team done another excellent job as always.
12/16/2022
Teresa G. VERIFIED CUSTOMER
Raúl was amazing
12/16/2022
Lauren G. VERIFIED CUSTOMER
Great customer service. Made everything so easy for me and I appreciate it.
12/16/2022
Shane M. VERIFIED CUSTOMER
Raul is always a pleasure to work with, very helpful and incredibly responsive.
12/16/2022
Florentina A. VERIFIED CUSTOMER
Very helpful! Thank you Adrian!
12/16/2022
Janine W. VERIFIED CUSTOMER
Thorough and efficient, as always..
12/16/2022