I contacted your VW location with the help of the VW call center. I was out of town and heading back to Palm Springs with my 7 yr old daughter when my vehicle had three different warning lights go off and I was concerned about our safety driving home. I’m very grateful to Adrian for being so profesional and taking the time to assist me and address my concerns about my vehicle. It only took him less than two hrs. I was able to make it to my best friends wedding on time. Your team was able to assist and provide the confidence to drive home safely. I have always driven VW vehicles and I value the attentive service that is expected when going to any VW location. Thanks a million!
11/28/2022
Debbe K. VERIFIED CUSTOMER
Great job
11/28/2022
Sammer F. VERIFIED CUSTOMER
Great team I'm very grateful
11/27/2022
Shea R. VERIFIED CUSTOMER
Tom is the best. 20 stars out of ten. Tom has helped me before. He really helped me today. Tom is a great VW service advisor. He is one of the reasons I use Norm Reeves for all my VW needs.
11/27/2022
Chad M. VERIFIED CUSTOMER
Raul was great. He helped with a Lyft for me to get back to my house. He was good with updates on the status of my vehicle. He was hustling around the office trying to get things done and please the customers.
11/25/2022
Mark C. VERIFIED CUSTOMER
Excellent service. Thank you Thomas!!!!
11/25/2022
Scot M. VERIFIED CUSTOMER
I’m very satisfied with the efforts of Raul. He saw to it that my service was expedited and the work was complete within the time frame promised.
11/25/2022
Albert K. VERIFIED CUSTOMER
Well done as always!
11/24/2022
Yuri D. VERIFIED CUSTOMER
Norm Reeves charges way too much just for identifying the problem
No complimentary car wash
11/24/2022
Erick J. VERIFIED CUSTOMER
Service was great, you guys are fast and efficient. I didn’t care much for your used car guy trying to offer me super low price from my car.. In the future I’d rather not be bothered with a text from your used car department. But your service department was 10 or 10
11/24/2022
Enrique E. VERIFIED CUSTOMER
Raul Escamilla is very helpful and knowledgeable, he always provides great service!
11/23/2022
Timothy R. VERIFIED CUSTOMER
Good service, quick and friendly
11/23/2022
Gabe A. VERIFIED CUSTOMER
Very helpful, very professional.
11/22/2022
Dolores O. VERIFIED CUSTOMER
Raul is the best service person I’ve had.
11/22/2022
Chris M. VERIFIED CUSTOMER
Tom and the team in Irvine were courteous, professional and efficient. Service was completed on time and all steps were thoroughly communicated- I will be back in 6 months. Thank you.
11/21/2022
Adam B. VERIFIED CUSTOMER
Forever a VW/ Norm Reeves customer. You guys have been so great and trust worthy which is why when it came time for our daughters first car we would only buy a VW. Thanks Again for not being like most other dealerships I have come across in my lifetime….