Adrian did a great job keeping me informed during the service process and was very professional in all aspects of my auto issues. Great job.
11/17/2022
Victoria G. VERIFIED CUSTOMER
Dear VW, I recently had issues with a VW Jetta 2019 that I bought used off the Normandine Irvine lot. Without getting into the specifics the important thing was that the customer service I received from Conrad the GM was A+. Raul was also A+.
I am very thankful to them especially considering that it was a very difficult fix and an also challenging time to buy a car.
VW, you should cherish representatives like these folks because in these days they are hard to find. I hope this feedback is useful as I mean every word and would welcome anyone who would be willing to give me a follow up call. Cheers, Vicki Giusti ****-****-xxxx.
11/17/2022
Velma C. VERIFIED CUSTOMER
Good service, always
11/16/2022
Marcel C. VERIFIED CUSTOMER
Everything was good!
Thank you!
11/16/2022
Yanina K. VERIFIED CUSTOMER
Great job and excellent customer service!
11/16/2022
Hamed Z. VERIFIED CUSTOMER
Hi
I’m totally disappointed and I’m gonna make a claim to the Volkswagen
Because you did nothing about my car just for flushing
A little bit of the brakes fluid $155 for labor cost and almost $40
For the part so I don’t think for this job needs labor cost $155!
I appreciated for your business
11/16/2022
Armando B. VERIFIED CUSTOMER
Na
11/16/2022
Howard J. VERIFIED CUSTOMER
I asked for the tires to be replaced. Every time I have gotten tires that would mean the same brand and and type. If not, I’ve been notified what is in stock and whether or not they should move forward. That did not happen. Instead a completely different brand was installed. Waiting to hear how this will be fixed so I can get my car back as there was no one there on Saturday who knew how to resolve this issue.
11/14/2022
Ereni Q. VERIFIED CUSTOMER
Thomás Brucks ! He’s the best one !!
I have to said thank you so much for and I appreciate your job how’s your done, I’m so happy ???? about it ????????
11/14/2022
Montatip H. VERIFIED CUSTOMER
Adrian and entire VW Service Staff were extremely helpful and I was very happy with the service.
11/14/2022
Yasmin O. VERIFIED CUSTOMER
Thanks for being kind and considerate !
11/14/2022
Abdul Q. VERIFIED CUSTOMER
Great job Raul!
11/13/2022
Tyler W. VERIFIED CUSTOMER
Everyone at the service center was very nice, especially Raul, but the wait time for my car to get its annual service was unacceptable. I arrived at 8:45 for a 9:15 appointment, and did not get my car back until 11:40. This seems unreasonable for a simple annual maintenance.
11/13/2022
Abbas K. VERIFIED CUSTOMER
Raul is knowledgeable in his job and also customer servicing.
11/13/2022
Abel V. VERIFIED CUSTOMER
Always receive great service. Raul and Tom are very clear and helpful to get me service I need.