I pay three time for diagnostic of check engine there is no result first time ask me to clean the gasoline tank and he threw it was full hundred dollar then he say sorry not from the tank then again he asked me to change the fuel injector and I receive a car with a small heat and he told me come back again for repair because it was end of the week nobody called for this issue also on the third time also within 10 miles after I receive again the check engine coming it’s a very bad service and very bad communication a call And I keep iMessage to guide me or to ask for more solutions nobody calls and I keep a message with the operator also nobody called
11/11/2022
James O. VERIFIED CUSTOMER
Kind, friendly and polite. Got me in and out and made a chore an easy time!
11/11/2022
Ken C. VERIFIED CUSTOMER
Tom always does a good job. He is knowledgeable and friendly. Thank you, Tom!
11/11/2022
Constance M. VERIFIED CUSTOMER
I like the new automated system and the electronic documentation provided. The price for regular inspection and maintenance remains high. However, I have worked with Tom Brucks for years and he is excellent. He is very knowledgeable and has great customer service. He also maintains a personal touch. He is a critical part of my loyalty to the dealership.
11/11/2022
Not Provided. VERIFIED CUSTOMER
Raul Escamilla is a top professional
11/11/2022
John M. VERIFIED CUSTOMER
Went very smooth and Tom was great!!
11/10/2022
Jacob E. VERIFIED CUSTOMER
Thanks for the great service and on time
11/10/2022
Barbara L. VERIFIED CUSTOMER
Good customer service
11/10/2022
Xiu L. VERIFIED CUSTOMER
Excellent service.
11/10/2022
Barbara K. VERIFIED CUSTOMER
I have worked with Raul many times over several years. He is always communicative, knowledgeable, and honest. I appreciate his help keeping my older VW up and running.
11/10/2022
Seyyed R. VERIFIED CUSTOMER
I appreciate Adrian checking with other dealerships and getting the history of services which was done on my car
11/9/2022
Rachael R. VERIFIED CUSTOMER
He was very knowledgeable and friendly
11/9/2022
Kristine C. VERIFIED CUSTOMER
Great service- A+
11/7/2022
Chad H. VERIFIED CUSTOMER
Was kept informed during the repair process
11/7/2022
Matthew G. VERIFIED CUSTOMER
10 stars out of 10 stars
11/7/2022
Bharat K. VERIFIED CUSTOMER
What the heck is a corporate decision not to wash the car in service, stores are looting customers in the name of COVID-19
11/6/2022
Juan O. VERIFIED CUSTOMER
THANK YOU, Raul, you made my experience at your dealership very pleasant and easy.
I wish all dealerships had somebody like you, knowledgeable, courteous, and friendly.
11/6/2022
Richard M. VERIFIED CUSTOMER
I did not get an estimate and the labor charge was way tooo much, the recommended services were declined in favor of going elseware
11/6/2022
Guoheng C. VERIFIED CUSTOMER
I still have a question not answered yet. Here it is what it was about.
Hi. I checked the bill. Is job #1 and #10 overlapped? Because when I went over your shop to do oil change, it will do the inspection as well. It seems this was double charge. Can you please check?
Also, I really don’t like the way the agent asked my daughter to do all these extra services. It was planned to do oil change so I let my daughter to help to take the car for service, but somehow the service counselor did a good job to sell her different kinds of services and it ended up a bill of almost $600.
11/6/2022
Magnus C. VERIFIED CUSTOMER
I felt welcomed and greeted by name.
My car was serviced, some warranty issues were fixed. I’m very happy!