Great service. Very disappointed in the vehicle though; very expensive and to have so many issues is unacceptable. We will not buy a vw again.
11/5/2022
Jorge O. VERIFIED CUSTOMER
Thank you! Excellent customer service! Tops.
Your representatives should be congratulated for their professionalism and hard work.
11/5/2022
Analisa K. VERIFIED CUSTOMER
Thomas always gives excellent service!
11/5/2022
Daniel P. VERIFIED CUSTOMER
Really liked the communication and the free ride home.
11/4/2022
Raymond T. VERIFIED CUSTOMER
Great service so friendly and professional smooth and over helpful 5 stars ????????
11/4/2022
Michael S. VERIFIED CUSTOMER
I or happy with the disrespect I received when dropping of vehicle . I made your service writer and another one very aware of my disappointment in their actions
11/4/2022
Parimal B. VERIFIED CUSTOMER
Excellent
11/3/2022
Salvador D. VERIFIED CUSTOMER
Raul was great
11/3/2022
Arthur M. VERIFIED CUSTOMER
Tom always is professional and very attentive to our requests.
11/3/2022
Kevin M. VERIFIED CUSTOMER
The car was sold with a faulty battery. Why was this not checked, prior to the car being sold and if it was, why was it not replaced. In addition, the oil change light came on already. However, it looks like per the servicing documents an oil change was completed on 10/11/22. Was the system just not set back?
Thank you,
Kevin M
11/3/2022
Suleman P. VERIFIED CUSTOMER
Raul was fantastic. Unfortunately I had to leave the car longer than expected.
11/3/2022
Gary N. VERIFIED CUSTOMER
Like always with Raul, very thorough, very professional.
11/3/2022
Oscar J. VERIFIED CUSTOMER
I denied the tire rotation,because it was a change,my husband paid for few years of service the service doesn’t include tire rotation can please review the contract thank you
11/3/2022
Nahla I. VERIFIED CUSTOMER
Tom was very friendly and accommodating in every way! Thank you!
11/2/2022
Caroll S. VERIFIED CUSTOMER
Raul exceeded the level of service that he provided in past service visits. And the past visits were always rated a 10
11/1/2022
Simon B. VERIFIED CUSTOMER
Excellent customer service and a very speedy service experience
11/1/2022
Michael B. VERIFIED CUSTOMER
I always expect and receive excellent customer service at Norm Reeves. Having worked with Tom many times in the past, it continues to be a pleasure, and I appreciate his attention and professionalism.
11/1/2022
Rafael R. VERIFIED CUSTOMER
Tom is always great and super helpful
11/1/2022
Marta R. VERIFIED CUSTOMER
Nathaniel did an excellent job! We were a few minutes late after you closed to pick up our car and he waited for us. He went above and beyond the call of duty. Fantastic employee!