Your service was wonderful! Nate was kind, efficient and very helpful. Your service staff finished my car in a timely manner. I’ve been a customer of another local VW dealership since 2009, but I may be seeing you guys more often! ;) Very pleased!! Keep up the good work!!
9/28/2022
Seth H. VERIFIED CUSTOMER
Raul is a top notch customer service representative for Volkswagon Irvine’s service department! That man makes everything for our family flow smooth can’t thank him enough for all he does!
9/27/2022
David E. VERIFIED CUSTOMER
Excellent communication/updates from Raul on service.
9/26/2022
Lesley L. VERIFIED CUSTOMER
Raul is terrific! Keeping us updated and was very thorough!
9/26/2022
Travis G. VERIFIED CUSTOMER
Raul is always the best. I get my services there because of him! Top notch!!!
9/26/2022
Brenda C. VERIFIED CUSTOMER
Raul is always great and informative
9/26/2022
German V. VERIFIED CUSTOMER
KEEP UP THE GREAT JOB
9/26/2022
Wan B. VERIFIED CUSTOMER
Excellent service
9/25/2022
Milrose M. VERIFIED CUSTOMER
Thank you for the good service.
9/25/2022
Leenanshu K. VERIFIED CUSTOMER
Everything was perfect.
9/25/2022
Hong S. VERIFIED CUSTOMER
Excellent work completed by great team!!!
9/23/2022
Farzad S. VERIFIED CUSTOMER
A complimentary carwash after a service would be nice like many other dealerships,Thanks.
9/23/2022
Kitty Q. VERIFIED CUSTOMER
Excellent service. Timely appt.
9/23/2022
Murat D. VERIFIED CUSTOMER
It’s not about satisfaction of your service but I don’t understand why a battery replacement requires a computer setting/ adaptation something like that that the service assistance tried to explained. Paid around $200 for only labor which is not acceptable. I’d go auto zone or somewhere but I was in hurry. Anyways, not particularly with your organization maybe but I feel like I’m overpaid or up saled whenever I got a service from a dealership service. You guys need to do something to make your look more affordable in customers eyes!
9/23/2022
Yi R. VERIFIED CUSTOMER
Thomas provided us with wonderful service every time
9/22/2022
Nicholas S. VERIFIED CUSTOMER
Raul has outstanding customer service and compassion for his clients. Thank You
9/20/2022
Denise R. VERIFIED CUSTOMER
Completely satisfied! We were in Irvine from out of town, for two days for my daughters athletic event and had an accident about 50mikes outside of Lake Forest. Raul went above and beyond to get me and my family taken care of. I appreciate everything he did to make our bad situation easier. Thank you so much!
9/18/2022
Sam N. VERIFIED CUSTOMER
There was no point in a reservation if they didn’t even get to my car for 2 hours only to then take another hour to actually service it. There was no overview of the inspection other than suggesting that I need all new brakes rather than just brake pads. I don’t plan on returning.