Tom is the best! I go here because of him. So professional, answers even when off, reassuring, clear, helpful, and makes everything a great easy experience. Please recognize him always!
9/17/2022
Diego G. VERIFIED CUSTOMER
Service was great. We would have appreciated a loan car. It was offered two days after the car was towed. We understand that a loan car is not always available.
9/16/2022
Diane B. VERIFIED CUSTOMER
The pay when your car is ready app is pretty awesome.
9/16/2022
Cecelia S. VERIFIED CUSTOMER
Very nice man helped me. He did a great job
9/15/2022
Jason C. VERIFIED CUSTOMER
Great service and a quick turnaround time from Raul!
9/15/2022
Michael B. VERIFIED CUSTOMER
As always, you all offer the best of customer service. Raul was fantastic and took care of my every vehicle needs. Bravo! . I always highly recommend to all of my friends that if they need great customer service go to Norm Reeves Volkswagen superstore.
9/15/2022
Donna Z. VERIFIED CUSTOMER
Raul is THE BEST! He is always a professional and I totally trust him with my ????.
9/14/2022
Maria M. VERIFIED CUSTOMER
Tom Brucks was very helpful as always. He has been the Service Writer on my VW before. Kept me informed on the status of my car while there being worked on. Very satisfied and great Customer Service.
9/14/2022
Jaleelah S. VERIFIED CUSTOMER
Everything seem be fine and I will definitely let you know if we have any other problems with our Taos!????
9/14/2022
Oscar M. VERIFIED CUSTOMER
Great service!! Tip: if a customer doesn’t ask for a specific service please don’t assume he/she has approved said service. Sometimes people sign documents without reading them first.
9/14/2022
Brian K. VERIFIED CUSTOMER
No comments.
9/13/2022
David S. VERIFIED CUSTOMER
We made the appointment a week in advance. We were told then it would take 4 hours. When dropping off at 8 am we were told 8 hours. At the end of the day (Friday September 9)we were told the car wouldn’t be ready until Saturday. We ended up having to leave the car until we could pick it up at 8 am on Monday. You scratched the car, (back left bumper). The car was taken off lot to detail out the scratch. I was late to work. It’s our daughter’s car we bought for her in Grad School which I maintain. Your ridiculously bad service is why.
9/13/2022
William Kendall. VERIFIED CUSTOMER
Awesome customer service!
9/11/2022
Michael R. VERIFIED CUSTOMER
Just very satisfied with the service. Everyone was friendly and communication about the service was superb.
9/11/2022
Estela S. VERIFIED CUSTOMER
Nate was very accommodating when asked to get the vehicle in for our repair, the repair was completed in a timely manner and my husband and I are very satisfied with the service.
9/11/2022
Wassem K. VERIFIED CUSTOMER
Raul took the time to hear out all my concerns and made sure I got my car back the same day
9/11/2022
Maximilian K. VERIFIED CUSTOMER
Thanks for working me into the schedule on short notice. Joe Kaufmann
9/10/2022
Gary N. VERIFIED CUSTOMER
Raul is always good about keeping me in the loop in regards to repairs and work completion.