They didn’t even let me explain the problem. They simply mention it in different words in job ****.
They didn’t let me show them what actually problem is. They hold my car for one whole day and didn’t solve it at all. The problem still exist. Really bad experience.
8/25/2022
Nancy I. VERIFIED CUSTOMER
Thank you
8/25/2022
Molly M. VERIFIED CUSTOMER
Raul is so great to work with! He is very helpful and gets things done as quickly as possible to get your car back to you.
8/25/2022
Kurpal S. VERIFIED CUSTOMER
Raul was very polite and helpful. Great experience.
8/24/2022
Jennifer O. VERIFIED CUSTOMER
Scheduler stated it would take "a couple hours". It took 8. Someone needs to educate those people
8/24/2022
Francisco M. VERIFIED CUSTOMER
We were completely satisfied with the service expierience.
8/23/2022
Dianaro W. VERIFIED CUSTOMER
I’m always satisfied with the level of service I receive from this location.
8/23/2022
Ross P. VERIFIED CUSTOMER
Always an excellent experience. Staff is welcoming, friendly, honest and thorough!
8/23/2022
William P. VERIFIED CUSTOMER
He is the best. Turned everything around for me
8/22/2022
Nicholas T. VERIFIED CUSTOMER
Raul is sick
8/22/2022
Andrew W. VERIFIED CUSTOMER
Great service.
8/22/2022
Oscar S. VERIFIED CUSTOMER
I asked to pick up my car after hours and when I showed up, the sales dept did not have my car available neither access to it. Therefore, I wasted my time.
8/22/2022
Changdeok G. VERIFIED CUSTOMER
First, the invoice was unclear. The initial charge ($290) included unacknowledged increase without my approval and signature, and showed somewhat discrepancy of $30.
Second, I've waited for the pick up logistics for about one and half hour. My car was ready at 5 pm on Aug. 19th. And, the driver arrived at 6:20 pm to pick up. I called the parts service center twice before 5 pm for arranging logistics. They ignored my calls.
Still, $250 is charged on my account, which is different from the invoice. I hold all the documents including the invoice and the service charge.
As a committed, 3 year long customer, I would claim this is a very disappointing experience, and, to me, I feel like I was judged by my language and skin color. This is not fair.
8/21/2022
Abbass K. VERIFIED CUSTOMER
Raul was very polite and prepared documents to take care of my car with smike and care. He delivered my car earlier than promised.
8/21/2022
Mirza B. VERIFIED CUSTOMER
Nate was very helpful.
8/20/2022
Jay S. VERIFIED CUSTOMER
Raul came across as very kind and genuine in my interactions w him
8/20/2022
Kelly C. VERIFIED CUSTOMER
Raul was great and responsive. I really enjoyed working with him and appreciate his professionalism.
8/20/2022
Noe R. VERIFIED CUSTOMER
Great service . Thank you
8/20/2022
Charles C. VERIFIED CUSTOMER
professional
excellent customer service
8/19/2022
Shannon B. VERIFIED CUSTOMER
Thomas and team were amazing & went above & beyond.
Thank you for the amazing customer service.