Raul has been a lot of help with my car & appreciate all the help!
6/6/2022
Melissa O. VERIFIED CUSTOMER
Raul was very helpful and extreamly nice. Over all good visit!
6/5/2022
Patricia A. VERIFIED CUSTOMER
Raul has helped me on my last few visits. He makes the process easy, communicates well, is knowledgeable and personable. He has built a level of trust with me
6/4/2022
Carla S. VERIFIED CUSTOMER
Raul is great . I always choose him to check my car .
6/4/2022
Donna M. VERIFIED CUSTOMER
Raul was amazing. So helpful, and kind and completely full of knowledge on VW’s. He was was awesome ????
6/4/2022
Laurence S. VERIFIED CUSTOMER
Nate was very pleasant, but your entire shop needs to improve its game. No loaner vehicle, mechanics had no idea what they were doing (needed directions from HQ to repair my car. So they reprogrammed the entire car which would hopefully catch any problems). So far, I have found only one feature which was not restored, but I will be looking for others. And lastly, after Norm Reeves’s had my car for seven days and after several requests from me to charge my car, it was returned with only 88 miles of charge and dirty. I doubt very much that I will return to NR and I definitely cannot recommend your dealership for service.
6/3/2022
Brian Y. VERIFIED CUSTOMER
Raul was a great service advisor
6/3/2022
Wayne G. VERIFIED CUSTOMER
I appreciate that Raul is always positive and always willing to help seek solutions. He’s always a pleasure to work with.
6/3/2022
Nathan K. VERIFIED CUSTOMER
Raul is great and very helpful. And the Lyft is extremely helpful
6/3/2022
Sarah G. VERIFIED CUSTOMER
Raul was very helpful and provided great customer service.
6/3/2022
Seth H. VERIFIED CUSTOMER
You always take great care of me and my whole family.
Raul and Tom are the best!!!!
6/3/2022
Andrew B. VERIFIED CUSTOMER
The service rep assigned to us was extremely pushy with us. He was not friendly. Spoke down to us as if we didn’t know anything about cars. We came in for an oil change. Our car has very low mileage and Raul forced a full tune up on us based upon years not mileage. He just kept saying “it’s straight out of the book.” This pushing of additional service regardless of the wear of our vehicle appeared dishonest and as if he was working for commission. We were very disappointed in our service experience with this particular representative.
6/2/2022
Linda C. VERIFIED CUSTOMER
He did a fantastic job.
6/2/2022
Camilo N. VERIFIED CUSTOMER
Thanks
5/30/2022
Daniel S. VERIFIED CUSTOMER
Nice to see a familiar face over the years with Raul. Motivated and reliable staff are hard to find and Raul always provides great customer care.
5/29/2022
Ros L. VERIFIED CUSTOMER
The service was great. The service writer Raul - fantastic. Even the Lyfts were the best. But I was looking forward to a car wash. I get with the drought that’s probably not an always anymore - but maybe a heads up. Otherwise - a solid 9.99 out of 10.
5/28/2022
Sergio B. VERIFIED CUSTOMER
It’s a pleasure to work with Raul - he is simply the best!
5/28/2022
Richard T. VERIFIED CUSTOMER
Both Raul and Tom took care of me! Thank you for the good Devo e. Btw, can my service history be uploaded to Carfax. None of my service at norm reeves shows. Thanks, Rich
5/27/2022
Ravindra T. VERIFIED CUSTOMER
Raul exhibited excellent customer service. He was on top of the service providing prompt communication. Great to interact with Raul.
5/27/2022
Tabish T. VERIFIED CUSTOMER
The service standards were so high. I really appreciate.