Upon dropping my vehicle off at the service center I informed Josue that my brakes were already squealing/ squeaking and needed attention and not the kind where you just look at it it needed to be fixed however when I picked up my vehicle my brakes were still squeakin. I have two children and their safety is my utmost priority I'm very disappointed that the service center did not change out my brake pads. If you want to remedy the situation please call me back down to the dealership and change out the break pads.
11/25/2024
Ivan B. VERIFIED CUSTOMER
Jimmy was great as always
11/24/2024
Douglas N. VERIFIED CUSTOMER
Renato was very kind and helpful. Explained to me everything that I needed to know when my car was in service.
11/24/2024
Mark A. VERIFIED CUSTOMER
Jimmy is the best. Coordinated the service & stayed in contact
11/23/2024
Dino M. VERIFIED CUSTOMER
Will definitely use again
11/23/2024
Paula C. VERIFIED CUSTOMER
Jimmy was very helpful and accommodating, as we needed to drop our car off in the evening and pick it up the next day. We will definitely ask for him the next time our vehicle needs service.
11/22/2024
James T. VERIFIED CUSTOMER
Jimmy was great to deal with, give that man a raise in pay!
11/22/2024
Zhan Z. VERIFIED CUSTOMER
The service was terrible. They didn’t want to help me fix my AC order. Disappointed.
11/22/2024
Zeyad A. VERIFIED CUSTOMER
Vw the perfect choice
11/22/2024
Rochelle A. VERIFIED CUSTOMER
Things have gone down hill since you’ve changed management in the Service Department. The new older gentleman is dismissive and never returned a request for a call back after several delays and just sits at his desk staring into the distance when it’s clear the remainder of the staff are struggling and need leadership. I was even told to perhaps try Capistrano VW after being a very loyal client to Norm Reeves for 12 years with my Honda and my VW. Please bring some consistent leadership to the service department. My comments do not refer to the wonderful Shop Foreman Mike. He even stopped to help me understand my bill after my keys were sort of tossed at me with no explanation. Still waiting on that call from Jamie the service manager even now. I previously worked as a service manager years ago, I promise you, this is heading down a slippery slope. Please bring back some of the old staff if you are able.
11/22/2024
Farshad/Ziba F. VERIFIED CUSTOMER
I sincerely appreciate your efforts and the excellent service regarding the car, its parts, and all related matters. I am deeply grateful for your hard work, and I returned the car on time. Thank you so much!
11/21/2024
Gary N. VERIFIED CUSTOMER
Josue had a bad thing to tell me and he was as gentle as he could be. He had the mechanic explain everything in detail and was very thorough and professional.
11/20/2024
Maria C. VERIFIED CUSTOMER
Rigo provided great service and was a pleasure to speak with him regarding our concerns. We also appreciate it he speaks Spanish.
11/19/2024
Laura B. VERIFIED CUSTOMER
My service writer was great and there was nothing wrong with my vehicle. I am used to having a car wash when I pay for something at a dealership. I paid for a brake inspection and there was nothing wrong with my brakes, thankfully. I was treated well and the communication was great. Just surprised that my car wasn’t out thru a quick wash.
11/19/2024
Mark M. VERIFIED CUSTOMER
Josue listened to try to understand the problem instead of writing me off or saying the problem didn’t exist. This meant a lot to me, and I will definitely be returning for service on the vehicle in the future.
11/18/2024
Robert R. VERIFIED CUSTOMER
Courteous, informed and accommodated my schedule.
11/18/2024
Jan R. VERIFIED CUSTOMER
He was awesome
11/18/2024
Andrea H. VERIFIED CUSTOMER
Jimmy was fantastic- got us in and out and reviewed our multi-point inspection; very pleased with our experience.
11/17/2024
Erick J. VERIFIED CUSTOMER
U guy did a great job!
11/17/2024
Giuseppe N. VERIFIED CUSTOMER
Everything went well and fast, Renato was excellent, the car runs perfect.