Thomas brucks was the best service manager I ever dealt with in my 20 years of experiences in automotive customer service. He was very friendly, honest, professional and efficient. He kept me updated on the status of repair promptly. It’s rare to find someone like him and he’s a role model in automotive industry. Very satisfied with his service
4/22/2022
Darwin A. VERIFIED CUSTOMER
Raúl is always helpful and attentive to servicing my vehicle. He did miss an opportunity last time, however, when he noticed the tread I. My tires was low. He said he would give me an estimate but forgot. I forgot when I walked out the door. Went to Costco and bam…got the tires since I was there already.
This is not meant to be negative but more of a coaching opportunity to take action on the spot and do what needs to be done while discussing it. Else, we all forget. Plus, he seemed to be very busy with other customers and seemed overwhelmed with attending to everyone.
Keep up the good work Raúl. Stay focused and continue to provide the great service you do every time I visit.
4/22/2022
Seth H. VERIFIED CUSTOMER
You always take good care of me
4/21/2022
Thomas B. VERIFIED CUSTOMER
Thomas is the most congenial and honest service rep and the reason I continue to us Norm Reeves Service for our 2 VWs
4/21/2022
Zheng L. VERIFIED CUSTOMER
Thank you for the great service.
4/21/2022
Ruth G. VERIFIED CUSTOMER
Thank you!
4/20/2022
William L. VERIFIED CUSTOMER
Always professional and kind
4/20/2022
Matthew W. VERIFIED CUSTOMER
Excellent Service!
4/20/2022
Charles S. VERIFIED CUSTOMER
Brings the right attitude to work, great service and a smile all day. Give this dude a raise!
4/19/2022
John P. VERIFIED CUSTOMER
Nathaniel was awesome, professional, attentive and explained everything in detail. Thank you Nathaniel!
4/17/2022
Victor M. VERIFIED CUSTOMER
Very satisfied,good customer service.
4/17/2022
Gail W. VERIFIED CUSTOMER
Fast and efficient great customer service
4/17/2022
Young C. VERIFIED CUSTOMER
Tom was such a great professional!
4/17/2022
John E. VERIFIED CUSTOMER
We went in with a complaint about the infotainment system in addition to the electrical power system shutdown. they were not able to identify a code for the shutdown so nothing was done. The vehicle had the exact system shutdown when we drove it the next day. Note this issue had never happened prior to the electrical system code. Taking the car back in to our San juan dealer where they also wash the vehicle. Windows and vacuuming wasn't even done here.
4/16/2022
Kamran A. VERIFIED CUSTOMER
Raul provided Excellent service
4/16/2022
Luis T. VERIFIED CUSTOMER
Raul went out of his way to accommodate all my needs he’s one heck of a service attendant because of him I will go back to your guises establishment thank you Raul for everything
4/16/2022
Saeed S. VERIFIED CUSTOMER
Raul is very courteous, helpful and professional. He always addresses my concerns and questions about my cars.
4/16/2022
Samer R. VERIFIED CUSTOMER
Raul’s always been great and today he was the same!