Raul Did a fantastic job taking care of my service needs. I have always enjoyed working with Norm Reeves service department. Norm Reeves service department has some of the best customer service I’ve had the pleasure to deal with. Thanks again. Michael B
3/27/2022
Jeremy . VERIFIED CUSTOMER
Thanks again to Nate, and all the staff at Norm Reeves VW. We were disappointed that we had an issue with our brand new VW Tiguan that put it out of service for weeks while waiting on parts but Nate did his best to help us while we waited to get our car back.
Our disappointment is with VW however, not Norm Reeves, as we feel VW should do better at keeping their new cars on the road and out of the shop. We feel fortunate that we had the issue close to home and not while on a trip - which we had planned to do around the time the car ended up in the shop.
We will definitely be back to Norm Reeves VW for our maintenance needs.
Thank you.
3/26/2022
Rita A. VERIFIED CUSTOMER
Raul and Tom are the best. That's why I come back
3/26/2022
Sangjoon N. VERIFIED CUSTOMER
Kind and fast.
3/25/2022
Andrei Y. VERIFIED CUSTOMER
Good communication. All workndone as expected
3/25/2022
Elaheh M. VERIFIED CUSTOMER
Raul is always very professional and responsive.
3/24/2022
Dana G. VERIFIED CUSTOMER
Tom went above and beyond. Really appreciated the service I received from him
3/24/2022
Alyssa S. VERIFIED CUSTOMER
He was very helpful and kind.
3/23/2022
Samuel M. VERIFIED CUSTOMER
Only thing was I’m pretty sure my service today was covered under my care plan. I didn’t have a copy of it to look through so I couldn’t confirm
3/23/2022
Gary N. VERIFIED CUSTOMER
I was very pleased with the service, the cost, and the amount of time it took to complete the work.
3/23/2022
Melissa H. VERIFIED CUSTOMER
Great
3/23/2022
Eunice L. VERIFIED CUSTOMER
Thomas and Anthony was very thorough in finding and explaining the unique problem I was experiencing with my car. Although the expense was unexpected I am completely happy with the completion.
3/23/2022
Holly T. VERIFIED CUSTOMER
Nate was extremely professional &knowledgeable. He took the time to listen to my concerns, made some very helpful suggestions and explained the process. He also kept me updated throughout the day regarding the progress of my car.
Nate was very friendly and caring & treated me with respect.
Nate is an absolute gem!!
3/22/2022
Michael S. VERIFIED CUSTOMER
Unfortunately the squeaking brake problem on the 2022 Atlas is something that VW hasn’t solved. Original brake pads shouldn’t squeak with 2k miles. How is VW corporate going to address this issue? In my 44 years of driving automobiles, I’ve never had a vehicle with this problem. Perhaps VW needs to find a new brake pad supplier!
3/22/2022
Linda P. VERIFIED CUSTOMER
Raul is always pleasant to work with. Listens to concerns and gets right to the solution.
3/20/2022
Christian V. VERIFIED CUSTOMER
Whole service team was extremely helpful considering my unfortunate situation. Nothing but helpful.
3/20/2022
Isabelle M. VERIFIED CUSTOMER
Thank you, Thomas. I appreciate that you were able to get my service and recall appointment handled and my Atlas ready by 10:50am (before the estimated 1pm).
Thank you
3/20/2022
Jimmy C. VERIFIED CUSTOMER
Nathaniel has done a great job to help me pick the necessary maintenance service for my dad, and he kept me informed when car was ready to be picked up.