I have serviced my 4 VW cars at your place last 11 years. I have always trusted Thomas and considered him the best. However, I was disappointed this time with overall experience. My car was there for one full week waiting for parts. The 24 point inspection showed no nails in my right front tire. I was told I could pick up my car on 2/16 as it was all done. No mention of nail in tire. When I showed up to pick up the car on 2/17, there was a nail according to Thomas. I suspect the nail may have come from your service department as it was not there a week ago when 24 point inspection was done. The car was in your facility all week long. I have to waste another $190 to replace the tire. This is very suspicious. I am terribly disappointed and will not take my 3 VW back to your store for service anymore. I just have a sour taste about this experience
2/22/2022
Bernarda M. VERIFIED CUSTOMER
Excellent service! Thank you so much for a very professional service!
B. Martinez
2/21/2022
Nikki D. VERIFIED CUSTOMER
I appreciated that they washed my
car for me
2/21/2022
Mackenzie P. VERIFIED CUSTOMER
The service manager was very friendly and helpful.
2/21/2022
Jonathan R. VERIFIED CUSTOMER
I’ve been coming to Norm Reeves for years, and a big reason for this is working with Thomas. He ensures that I’m completely aware of what is the situation is with my vehicle, and goes always above and beyond of making someone feel welcomed and confident that my vehicle is in the right hands. Thomas is a rare individual that has made every experience with him an awesome one.
2/21/2022
Rocco M. VERIFIED CUSTOMER
Nathan was awesome
2/21/2022
Michael S. VERIFIED CUSTOMER
Raul’s service was professional and very polite. Congratulations to Raul, a credit to the dealership.
2/20/2022
Jessica C. VERIFIED CUSTOMER
Thanks Tom!
2/20/2022
Cheryl A. VERIFIED CUSTOMER
Raul is the best. We always appreciate his professionalism and demeanor. He's a jewel!
2/20/2022
Susan A. VERIFIED CUSTOMER
Very nice, kept me informed and very helpful
2/20/2022
Aldrin L. VERIFIED CUSTOMER
Please send me a free mug or hat!
2/19/2022
Jayant S. VERIFIED CUSTOMER
Raul was extremely professional and helpful. Very good service!
2/19/2022
Fredric W. VERIFIED CUSTOMER
Tom was amazing he kept me informed on the progress of my car.
When I first heard the estimated cost would be $3500.00. I knew Tom would take care of my Bug convertible. I trust Tom so i agreed.
Have my car back and feels great.
Thank you,zTom
2/19/2022
Mike C. VERIFIED CUSTOMER
After very bad experiences at two other dealers it was a pleasure to work with Raul! I was treated extremely well and he definitely went above and beyond to make sure I was taken care of. I will call Raul whenever my vehicle needs service in the future.
2/19/2022
Grace . VERIFIED CUSTOMER
I’ve taken my car to several dealerships, but my experience with Thomas and Norm Reeves Volkswagen was far and away the best experience I’ve had. Thomas made sure I was informed of all my options and next steps, and went above and beyond to ensure that my car was repaired in excellence. 10/10 would recommend Norm Reeves and Thomas to any of my fellow VW-driving peers.
2/19/2022
Justin W. VERIFIED CUSTOMER
Raul Escamilla is a top professional
2/18/2022
Ashkun A. VERIFIED CUSTOMER
Raul is always friendly and helpful, we really appreciate his effort to go above and beyond to manage costumer concerns. His long standing relationship with and consideration for those who come into the office should not go overlooked.
2/18/2022
Hannah S. VERIFIED CUSTOMER
Give Tom a raise! He’s great! He knew all of the customers by name, was super kind, knowledgeable and went the extra mile.