I was put in line for priority check because I had an initial problem that was not fixed from the previous service. Raul made sure to not keep me waiting as I shouldn’t have been there in the first place.
1/19/2022
Leslie J. VERIFIED CUSTOMER
I waited too long in the waiting room when the key should’ve been ready when I got to the office. I bought my car two months ago and I wanted to get my 2nd key and leave.
1/19/2022
Donna Z. VERIFIED CUSTOMER
Raul is 10 out of 10 and the fact that the dealership participates with the Costco program is icing on the cake.
1/18/2022
Paul S. VERIFIED CUSTOMER
Raul took care of me !
1/18/2022
Cheryl M. VERIFIED CUSTOMER
He is the best he has helped me for many years now and always kind and calm and I'm disabled so he really watches out for me I have been a sincere customer I think many times over. Happy New Year to Volkswagen I wish we could get the truck here in the USA
1/17/2022
Jacqueline P. VERIFIED CUSTOMER
They did not listen to my Conerns at all.
1/17/2022
Tyler S. VERIFIED CUSTOMER
I have worked with Raul many times at Norm Reeves Volkswagen and he has always been professional and expedient. Providing accurate and detailed information in a timely fashion.
1/16/2022
Capri B. VERIFIED CUSTOMER
Excellent customer service from Raul Escamilla! Totally great customer experience, thank you again to Raul!
1/16/2022
Oscar R. VERIFIED CUSTOMER
Everything was perfect, thanks!
1/16/2022
Erickson . VERIFIED CUSTOMER
he did a great job.very helpful.great service and friendly.i have no problem when I got there.thanks a lot
1/16/2022
Lysander C. VERIFIED CUSTOMER
260 bucks to diagnose a coolant leak seemed overpriced . I paid for a standard oily change , tire rotation new brakes yet I feel like I got screwed for only a diagnosis .
1/16/2022
Nael E. VERIFIED CUSTOMER
Good job . Thanks
1/16/2022
Hugo H. VERIFIED CUSTOMER
Yes. Very helpful
1/16/2022
Josh M. VERIFIED CUSTOMER
Raul is a great guy. Friendly, helpful and honest.
1/16/2022
Philip S. VERIFIED CUSTOMER
Tom was very helpful and professional in the service department. The sale/ financial team on the other hand very much dissatisfying when purchased my leased Atlas.
1/16/2022
Eva A. VERIFIED CUSTOMER
Great customer service
1/14/2022
Alejandro L. VERIFIED CUSTOMER
I’m very pleased with the welcoming and explanation of what needed to be done to service my Jetta!! Mr Escamilla is a very knowledgeable person and goes out of his way to assist me with the car service.
1/13/2022
Seung Hyun. VERIFIED CUSTOMER
good
1/13/2022
Mark W. VERIFIED CUSTOMER
Thomas is great. He is very professional and personable. The work was done in the time estimated and within cost.