Norm Reeves Volkswagen Superstore Irvine Auto Repair Service Center

Raul helped me get the service done in the shortest time frame possible and booked my ride immediately so I’m not late for work. Happy to work with Him.

I’ve been a customer for almost 4 years now. Every time I have come in Thomas has been rude and belittling. Every time i always leave upset. The past few times i just ignored it because I liked the service i got from the person who i bought my car from and Raul. Today I came into my appointment which i booked and Oil change for and Thomas had told me i was booked for the other services that i didn’t book. I ended up getting the additional services because he had urged me to get them and I asked how long it was going to be since i had only planned for an oil change. He said rudely that i had to be patient because he was sending his guys to lunch and i had to understand what’s going on, on their back end. I left the dealership super upset, and i’m shocked that as a customer i was even talked to like that as a customer. this isn’t my first issue with thomas. after my service he had changed my light for me no charge, which i really appreciated but it did not make up for the numerous times of being treated poorly. Im not sure if it is because i’m a young and he doesn’t think my service is as important as other customers. I drive all the way from Long Beach knowing that there is a Volkswagen service near me just because I am a loyal customer, and i trust that they won’t mess my car up but after today’s service i will no longer be returning.

Julio is great. So understanding, thank you!

Raul was great and very helpful!! The requested service was not completed.. my rear lift gate is still closing partially and has hit my head twice.. the engine is still producing abnormal amounts of residue and over amount of condensation don’t know if it’s oil or running too rich or if something is leaking internally? Also on restart after auto engine stop the car lunges forward, not safe.. Tanks for your time and attention to all these matters. John De Leon ****-****-xxxx

Our experience was great. We will definitely be back thanks to Raul's great customer service. Thanks Raul!

Raul was wonderful

Thomas always does an amazing job! Always so informative and sweet!

Tom Brucks is the Best ????

He was knowledgeable, friendly, and communicated very well.

Quick & easy

Raul was thorough on his communication and responsive to my inquiries. Great job by him all around.

Check in gentleman was wonderful. Technician left my heat on, and it was disappointing to not get a car wash.

Great job snd customer service.

My car looks brand new and it’s only a 2020 Volkswagen RLine. The tint is spectacular ?? Thank you to all and Merry Christmas ???????? ??????

It was convenient to have a shuttle service. Thank you.

I’m very satisfied with the customer service from Thomas Brucks. He has take care all the maintenance service and has communicated the required additional service for my car. In addition. he took care to call Uber for my commute to work and back to the dealer in a timely manner.

Hi Sam, as I mentioned to you today - Raul continues to provide excellent and friendly customer service. He left your company event today to explain to me why you were closed when he heard that I was waiting a few minutes after 12pm. I appreciate that personal care. Thank you, Kevin T

Thomas did a great job identifying the problem and resolving it in a timely manner.

Thomas was great! As a first time customer to VW, he made me feel at ease. Very knowledgeable and he took the time go explain things.

You’re friendly, informative and professional. Very pleased. Thanks