Service advisor Rego I give him excellence for communication and explained of the repairs detail.
10/31/2024
Greg B. VERIFIED CUSTOMER
Renato was attentive and focused on this project throughout the process
10/31/2024
Palanivelrajan Muthurmaling. VERIFIED CUSTOMER
I am not happy
10/30/2024
Chi P. VERIFIED CUSTOMER
Good service so far.
10/30/2024
Maged E. VERIFIED CUSTOMER
Thanks to the entire team that made the maintenance seamless from start to end.
10/30/2024
Tracy P. VERIFIED CUSTOMER
He was great!
10/29/2024
Nancy A. VERIFIED CUSTOMER
The overhead button control unit for the sunroof and all of the lights has completely broken off and is now dangling from the roof of my car. I’ve had to use duct tape to keep it in place but it keeps falling down. I’m worried it’s going to break all of the connecting wires to the controls. I went in for an appointment to have it repaired and I was told that it is on back order and it is unknown how long it will be before the part comes in. Therefore, in the meantime, I’m driving around with the overhead control panel just dangling form my roof and seems to be causing even more damage!
10/29/2024
Roderick W. VERIFIED CUSTOMER
Happy that the service was completed quickly and thoroughly. Thank you to the Service Msnager and the Technician.
10/29/2024
John C. VERIFIED CUSTOMER
Josue was very professional. He explained everything that was done with my car. Thanks
10/28/2024
Sarah B. VERIFIED CUSTOMER
I went on 10/14/24 for a scheduled first service appt, as I got an email saying my car was due. I had the day off of work so I took it in, I was told it’s too early for it, when I mentioned I got an email, I was questioned about it and was asked to show the email as proof. I was offered a free wash “for my troubles”. Once I was able to find the email I was brushed off and told it just said it would be due soon, not necessarily right now. Although it said it was time for it and had a link to schedule the appt on the email. Being a girl and bringing the car in for service alone it’s clear we are taken advantage of. I rescheduled my appt for a following Saturday, showed up with my husband and was not questioned at all and they took my car for service without any issues. Disappointed in this experience with VW. Making me wish I never bought from this dealership in the first place if this is how they treat their customers. In the future I will be taking my car to a different dealership.
10/28/2024
Rosemarie N. VERIFIED CUSTOMER
Renato was very professional & knowledgeable
10/27/2024
Irvine Acura. VERIFIED CUSTOMER
Service writer was great kind polite called me when car was ready great job
10/27/2024
Alberto R. VERIFIED CUSTOMER
Josue was very helpful, professional, responsive, informed and professional. 5/5 stars!
10/26/2024
Mark B. VERIFIED CUSTOMER
After an initial hiccup Jimmy was very responsive and resolved the situation.
10/26/2024
Alan L. VERIFIED CUSTOMER
Well, Norm Reeves actually owns my ID4 now. It was a great car while we owned it. Renato was a real Pro as he took care of our car as well as me He had Mack work on an offer to buy my car.
Mack was great to work with on the purchase of our car. He made sure to explain the process clearly.
10/26/2024
Carrie P. VERIFIED CUSTOMER
Josue Zavala was extremely professional and kept me informed throughout the service process. We had been dealing with a service issue for several years at another dealership that was never resolved. Within 5 minutes of talking with Josue he knew exactly what the issue was and how to fix it. I have been coming to Norm Reeves VW for many years. Josue & Raul have always been awesome to work with. They have been honest, straight forward and courteous.
10/26/2024
Scott N. VERIFIED CUSTOMER
Great guy
10/26/2024
Antonio S. VERIFIED CUSTOMER
your service advisor, Josue Zavala is one excellent employee who is knowledgeable and knows his job very well. i personally trust his advice and recommendations to get my car performing well and smoothly. i hope you keep him well in your company, as he is an asset and has a good relationship with the customers!
10/26/2024
Alexander W. VERIFIED CUSTOMER
Rigo was very helpful, and was able to expedite my service. He communicated very well. Jaime, the service manager, was also very helpful. He was able to get me a loaner vehicle since I would be without a car for at least a few days. Overall experience was excellent.
10/26/2024
Jennifer S. VERIFIED CUSTOMER
Jimmy is always so professional and kind! I appreciate the welcoming customer service he provides!