My rear spoiler had residue from the work and like I when took delivery they could not get my front windshield clean. Overall everyone was professional and attentive.
9/23/2021
Brent K. VERIFIED CUSTOMER
Thank you for all your help!
9/22/2021
Louise D. VERIFIED CUSTOMER
Thomas was very cheerful and helpful. I was relieved and thrilled to get a Loaner Car. Peace of mind. They got my car fixed at a reasonable time. The only thing that was kinda a bummer was not having a clean, washed car. Other then that, very pleased!
9/22/2021
Dimitri R. VERIFIED CUSTOMER
Totally satisfied, Thomas was excellent! Thank you!
9/22/2021
Armenuhi T. VERIFIED CUSTOMER
Great service
9/22/2021
Harlan W. VERIFIED CUSTOMER
Regretfully Volkswagen cannot supply me with a cable for 240v Cable for charging at home.
9/21/2021
Catherine Y. VERIFIED CUSTOMER
Tom is the best!!
9/21/2021
Shelley W. VERIFIED CUSTOMER
I went to the nearby Emissions testing place after I finished with Norm Reeves VW recall. My 2019 car Failed the Emissions test. Was that fue to your service on my car this morning? They said it might me.
9/21/2021
Kent P. VERIFIED CUSTOMER
Great team
9/21/2021
Robert P. VERIFIED CUSTOMER
Great job as always from the employees at Norm Reeves VW always polite and helpful.
9/20/2021
James V. VERIFIED CUSTOMER
I don’ t Like how I having to make an appointment and you over book the service department so badly that they have so much work that they can barely get the cars out. Takes all day for an oil change and a few filters for $450 State of the art service is not fancy names for your survive department it dos not make you high end dealership maybe try capes and head bands. That’s management misfire
You ask so I give you the truth
9/20/2021
Mahshid Z. VERIFIED CUSTOMER
Make an appointment online for oil change and bluetooth check, with the estimation of $114. The appointment website also mentioned they do carwash. When get there they said I dont have any appointment, the after proving them the appointment, they accepted to do oil change and said they are open on weekends only as a curtesy and wont do any other services. And they DONT DO CARWASH, unlike all other dealership services
Tom Brucks, service advisor is not responsive on any issues and absolutely no care about the costumers
9/20/2021
Mark K. VERIFIED CUSTOMER
Excellent service
9/18/2021
Victor C. VERIFIED CUSTOMER
Good service Raul the best
9/18/2021
Roseann C. VERIFIED CUSTOMER
Raul was great
9/18/2021
Peter B. VERIFIED CUSTOMER
Raul is great, but Norm Reeves still refuses to share service records/info with CarFax.....I don't understand this.
9/17/2021
Frederick . VERIFIED CUSTOMER
Perfect
9/17/2021
Louann C. VERIFIED CUSTOMER
Everything went very smoothly. Thanks.
9/17/2021
Tim R. VERIFIED CUSTOMER
Communication was great. Loved the ease of Lyft being ordered for me. Very classy touch.