Josue Zavala lacked a since of customer service, when certain questions were asked he asked “why don’t I take my car to the other store” and when I asked why an issue that I told him about wasn’t checked he said they checked it in January, this is October and the issue is still happening. He then told me again “I should take the car to another store because they don’t have an issue”
Upon car drop off at 7 AM on Tuesday, my wife was informed that the issues with the car may be due to driver error and not included in the warranty, she signed a document for diagnostics to be run where no issues or parts were discovered outside of a “rock” in a shutter pump in the grill?
Renato Rodriguez was super helpful and professional through the whole process. Thank you!
10/25/2024
Gary N. VERIFIED CUSTOMER
Unfortunately, my car is ten years old and parts are older and brittle. Changing a bulb caused something to break. It happens and Jimmy was upfront about end results because no one of authority was there.
10/25/2024
James B. VERIFIED CUSTOMER
Great service
10/25/2024
Amanda K. VERIFIED CUSTOMER
Jimmy went above and beyond to take care of us! This is the kind of care and attentive that has kept us coming back to Volkswagen again again! This is our 8th car from Norm Reeves since 2007!
10/24/2024
Chi P. VERIFIED CUSTOMER
I live 30 miles from the dealer but always go to the Irvine auto for service. Rigoberto are excellent when come to knowledge and help . He trustworthy your dealer need more employees like him to keep repeat customers.
David Ha/Chi P
10/24/2024
Matt M. VERIFIED CUSTOMER
Josue was kind, helpful, and quick! Everything i could ask for when bringing in my car.
10/23/2024
Carlos M. VERIFIED CUSTOMER
Totally satisfied with the service and even more so with the result of the resolution of my car's problem. Totally satisfied with Rigo's attention.
10/23/2024
Shadia D. VERIFIED CUSTOMER
Thank I so much for the great Service, always fast and helpful
Also,I would like to thank Mr Rigoberto for his great help and support
I would like to thank all the team work
10/23/2024
Shanna N. VERIFIED CUSTOMER
There is not an solid explanation about my car issue
10/23/2024
Judy H. VERIFIED CUSTOMER
There are sooo many electronic functions o this car, and the service people are gracious about explaining them
10/23/2024
Ali F. VERIFIED CUSTOMER
Rigo is awesome as always he was on top of everything thank you ????
10/23/2024
Helen H. VERIFIED CUSTOMER
Everyone is always so amazing
10/21/2024
Edmund L. VERIFIED CUSTOMER
Friendly and thorough service.
10/21/2024
Edward W. VERIFIED CUSTOMER
Great experience. Thank you all
10/21/2024
Dorothy M. VERIFIED CUSTOMER
Great customer service’
10/21/2024
Cecilia C. VERIFIED CUSTOMER
Great, prompt service, excellent communication, competitive prices. Thanks for all the wonderful help! Looking forward to working with everyone again. Take care,
Cecilia
10/20/2024
Jose Antonio. VERIFIED CUSTOMER
Thanks
10/20/2024
Clare O. VERIFIED CUSTOMER
Great service experience. The team were fast, efficient, courteous and friendly!