Raul was professional as soon as I said my name “He said hi I spoke with you on the phone and I will help You today “ He provided with xtra customer service as u was very concerned why malfunction light came on a brand new car and he said we will take care of the problem for you. Even the guy next to Raul was very polite and nice
Monicawicks
7/10/2021
Patrick H. VERIFIED CUSTOMER
Took longer than I expected it
7/9/2021
Sandra B. VERIFIED CUSTOMER
Thank you for your assistance and courtesy.
7/9/2021
Ivanna C. VERIFIED CUSTOMER
Excellent service, Michael was outstanding when discussing possible issues with the cars electrical system, he did not miss a beat. Very thorough, friendly and helpful, really was a pleasure working with him. Michael’s personality tends to make bringing in a car for service a pleasurable experience!
7/9/2021
Jamie C. VERIFIED CUSTOMER
I was disappointed to be told that the loud clicking noise when I turn my steering wheel is normal. The car did not make that noise until recently and I have never driven another car that made that noise.
7/9/2021
Warren A. VERIFIED CUSTOMER
Great job by Raul. He is considerate, conscientious, and knowledgeable!
7/9/2021
Yuri N. VERIFIED CUSTOMER
Michael was incredibly accommodating and personable. Definitely an asset to the service center, and Volkswagen overall. Went above and beyond to explain the various service options related to my vehicle, and was dedicated to finding a satisfactory solution for me. Will happily be returning to Norm Reeves for my next service, and hope to see Michael again!
7/9/2021
Dianaro W. VERIFIED CUSTOMER
I appreciate the quality of work performed on my vehicle. The check in went really smooth. I was only informed of what was recommended for my vehicle. He didn’t try to sell me unnecessary services. My wait time was shorter than I expected. I really can’t say anything bad about my experience there.
7/9/2021
Raphael T. VERIFIED CUSTOMER
Overall I am satisfied with the service and Raul took good care of me.
Originally I was told that the car would be ready the same day (Monday). I received a call in the afternoon and was told that the car would be ready on Tuesday. On Tuesday I was told that you didn’t have the brake pads and the car would be ready on Wednesday.
The issue was transportation. On Monday, I wanted to get a rental car but since the car was going to be ready the same day I was planning on having my wife bring me back. Now I had to juggle transportation for three days.
Raul was apologetic and gave me a discount.
Again, I was happy with the service.
Thanks
7/8/2021
Marci H. VERIFIED CUSTOMER
Raul has helped me maintain my Beetle since I purchased it in 2016. He has always been knowledgeable, timely and courteous. Thanks Raul!
7/8/2021
Mehmet E. VERIFIED CUSTOMER
Great customer service by Raul
7/8/2021
Lori C. VERIFIED CUSTOMER
GREAT Service!
7/8/2021
Tony H. VERIFIED CUSTOMER
Raul was very helpful and professional. It was nice he remembered me and the car from months ago. Thank you for helping resolve the ignition coil issue quickly. Tony
7/7/2021
Yuichiro T. VERIFIED CUSTOMER
Thank you very much always!
7/7/2021
Tammy B. VERIFIED CUSTOMER
Everyone was great as usual, my car was ready in record time and the cappuccino was tasty! Thank you!
7/6/2021
Daniel R. VERIFIED CUSTOMER
Great, efficient service!
7/6/2021
Anne B. VERIFIED CUSTOMER
Excellent efficient service thank you Raul
7/6/2021
Ramses R. VERIFIED CUSTOMER
Awesome service and awesome guarantee! Appreciate it