Service form Raul was excellent. The prices are very high, however. Thanks.
6/16/2021
Benjamin M. VERIFIED CUSTOMER
Raul is always great!
6/16/2021
Gray B. VERIFIED CUSTOMER
It took you over a month and you never called or texted me to let me know what was going on. You kept making promises about when it would be done and it took 6 tries before your promise was kept.
6/16/2021
Anita I. VERIFIED CUSTOMER
Appreciated estimated time for my service was less than I was told. Great!!
6/11/2021
Cara F. VERIFIED CUSTOMER
Was originally told car would be ready “after lunch”. Did not get a call advising me of pick up time until I called at 445 and was told it would be ready at 530.
6/11/2021
Adithya H. VERIFIED CUSTOMER
None
6/11/2021
Carlos A. VERIFIED CUSTOMER
Hi,
Just want to say thank you to all the staff , they have been very helpful.
6/11/2021
Alison N. VERIFIED CUSTOMER
I was pleased with the speed of addressing the issue with my car and that it was a warranty covered repair. Thanks
6/10/2021
Jennifer K. VERIFIED CUSTOMER
Back of less than two week old car was scratched during service there. Am
told it will be repaired. Now noticed that the Bumperdillo piece that was $96
and says $128 installation, was installed off center as such it does not lay flat on the right. I could have ordered the piece off Amazon for much less and did it myself, but did not because I feared I would do this. Now what happens to the paint on my bumper if you remove this piece to replace it? Not the best first experience here with a brand new vehicle - as a single mom these purchases even for these add-ons are a big buy and it is disappointing to have them installed improperly and have my brand new car scratched in the process
6/9/2021
Matthew Z. VERIFIED CUSTOMER
I appreciated the fast turn around as I waited for my oil change
6/9/2021
Karin L. VERIFIED CUSTOMER
A wonderful experience!
Raul was timely and efficient!
Love my Atlas!!
6/9/2021
Hojatallah T. VERIFIED CUSTOMER
Waited too long for lift to pick me up. I waited for two lift drivers to pick me up. After an hour found outcthecaddress vw gave them was wrong and they both were lost. After 1 hour and half, I corrected the address for the third driver. 5 mile drive took around 1 1/2 hour.
6/8/2021
Myron H. VERIFIED CUSTOMER
Raul Escamilla is a top professional . Thank you
6/8/2021
Driss T. VERIFIED CUSTOMER
Thanks
6/7/2021
Gregory W. VERIFIED CUSTOMER
Very quick and easy experience. I’ll see you all in a year since my wife barely drives the car!
6/7/2021
Lorraine M. VERIFIED CUSTOMER
Service was completed efficiently and technicians were polite and courteous.
6/7/2021
Laurie H. VERIFIED CUSTOMER
Raul is great! You are short staffed and it took two days to do a minor service on my car with an appointment! I will probably start looking fir another VW dealership who has a Service department.
6/6/2021
Samuel M. VERIFIED CUSTOMER
I called on Thursday to get an apportionment for Friday. I couldn’t get anyone on the phone. I left a voicemail, used the online chat to get a call back, waited a few hours and still no one called me back. I called a few more times and finally got through to someone. I got an appointment was told it would be done around noon. I dropped off my car at 8:30am it wasn’t done until 3pm and I only knew it was done because I had to pick it up. No one called me or told me it was ready. It was an easy recall fix that shouldn’t have taken almost 7 hours. The front desk is understaffed or not picking up phones.