Norm Reeves Volkswagen Superstore Irvine Auto Repair Service Center

Raul is a great asset to your business. Professional all the way. Friendly and efficient. Acknowledges the problem and gets it handled.

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I was very pleased with how MrRaul Escmilla very patiently and politely answered my questions. He is a true professional and, as well as, being very amicable and polite. I do believe he is and will be a true asset to Norm Reeves Volkswagen Service Dept. Thank you so very much, and my best wishes.

Raul was great. Thank you

Polite, professional and friendly!

Great service

I’m very satisfied with the quality of service that the department staff told me that my 2018 Tiguan SE is in excellent running condition and looks like new. With that being said I’d like to know how much is the trade-in appraisal.

Good service

Raul was very courteous & pleasant . Appreciate that there was no wait time in drop off or pickup. Thanks again for the great service.

Raul is friendly and professional and awesome!

Raul is rude

Raul is professional and very friendly. He advises you on the status of your vehicle throughout the service process, which is much appreciated.

Very professional.

Raul is the best! Very competent and personable.

Raul was very professional, courteous, knowledgeable and pleasant. He kept me updated throughout the service appointment. I’m very pleased with the overall experience. Thank you!

I am a new customer to your service center. I recently acquired a Jetta and I needed to get the oil changed, A multi point inspection, and new tires. I worked with Tom last Friday and he gave me his commitment that he would call me on Saturday with what the car needed so we can fix it up so it can be where it needed to be. Tom failed to tell me that he would be off on Saturday, another service advisor called to say the car was ready for pick up even though I was not talked to about what other issues were there. When I called on Monday to try to connect with Tom again I was told by a female that he was with a customer and he will call me back, she took down my name and number. I called back for a second and third time over the course of an hour and a half asking where he was because I was waiting. I informed the team that I will just be coming in to pick up the car. And to top it all off, when I arrived it was brought to my attention that time was actually off. This is a complete loss of service especially for a new Customer that is seeking knowledge and a connection and to build a relationship. I have never walked into a service center or dealership and received such terrible service. I will be going to arrival dealership and talking to their management team about my experience at your location and hopefully I will receive better service

Raul is a great Service Advisor! Handles everything!

Raul did a terrific job!!!

Raul did an outstanding job.

Raul is the best!! He is always honest with me about what my car needs. He is wonderful with communication and is a trustworthy Service Advisor. I will continue to take my car for service to Norm Reeves VW because of Raul. The service team at Norm Reeves VW is also excellent. They had my car ready to go in exactly the time frame that Raul estimated to me at the start of the service. All in all, thank you Norm Reeves VW! As a customer of over 5 years now, I look forward to continue coming here for my car’s service appts, and for future VW cars as well. :)