Good service and a pleasant place , imaculateand evryonre was cordial
10/13/2024
John A. VERIFIED CUSTOMER
Rigo is outstanding. He is personable and always attentive, courteous, and respectful. He makes sure any questions I have are addressed and makes the check-in and pickup process is smooth.
10/12/2024
Evevon L. VERIFIED CUSTOMER
I've been to Norm Reeves VW several times now. All the gentlemen in the Service Department have been extremely nice and welcoming. During both visits, Josue Zavala, has been professional and extremely patient with me and my dealings. He is so nice and knowledgeable about anything I ask. It helps that he drives a VW too, so he gets it. I would recommend anyone to VW Norm Reeves Service Department. They're all professional and knowledgeable about VW.
10/12/2024
Victor A. VERIFIED CUSTOMER
Great service and great advisor
10/12/2024
Joseph W. VERIFIED CUSTOMER
When waiting on the phone to be transferred to a rep, your automatic system says that “you get a carwash with every service”, so why is my car not washed when I dropped it off for service? How hard is it to return a serviced car to your customer cleaned? I won’t be back here.
10/12/2024
Milan D. VERIFIED CUSTOMER
Renata was very helpful and professional. Thanks for everything!
10/12/2024
Cathy S. VERIFIED CUSTOMER
I was kept updated all day which was great.
10/12/2024
Barbara H. VERIFIED CUSTOMER
Jimmy was very helpful and nice to work with
10/12/2024
Joseph A. VERIFIED CUSTOMER
Jimmy was very cordial and professional. Made me aware of the issues concerning my vehicle and provided excellent communication of the status of my vehicle. Kudos to Jimmy ****
10/11/2024
John Paul. VERIFIED CUSTOMER
Rigoberto is the only one who cares the other guy I talked to when rigo was off I think his name was Dan he was rude from the start
10/11/2024
Rose B. VERIFIED CUSTOMER
He was very helpful and patient answering all my questions.
10/10/2024
Tanya G. VERIFIED CUSTOMER
My warranty was not honored by Rigo it was such a shock.An establishments as Norm Reeveswouldnt honor a warranty. I told him about the work and he brushed me off avoiding every angle not to honor the warranty.He tried to “Sweet Talk me “ into paying $219. Just to do a diagnostic. Which I already knew I had a diagnostic done at O’Rieys and shell .not to mention my car had been with norm reeves for a long time. That rigo guy is a sleezy dirty bs talker. It was creepy and uneventful I came to Norm Reeves out of loyalty but instead I got that thing Rico I probably take my Jetta somewhere else now. Which I got my work done and what do know the same kind of work was done just worded differently then my recite from NR recite in all a f&@&ck experience .
Sincerely Ed Vaca Tanya G
10/9/2024
Tanya G. VERIFIED CUSTOMER
My warranty was not honored by Rigo it was such a shock.An establishments as Norm Reeveswouldnt honor a warranty. I told him about the work and he brushed me off avoiding every angle not to honor the warranty.He tried to “Sweet Talk me “ into paying $219. Just to do a diagnostic. Which I already knew I had a diagnostic done at O’Rieys and shell .not to mention my car had been with norm reeves for a long time. That rigo guy is a sleezy dirty bs talker. It was creepy and uneventful I came to Norm Reeves out of loyalty but instead I got that thing Rico I probably take my Jetta somewhere else now. Which I got my work done and what do know the same kind of work was done just worded differently then my recite from NR recite in all a f&@&ck experience .
Sincerely Ed Vaca Tanya G
10/9/2024
May J. VERIFIED CUSTOMER
Renato was very friendly and courteous.
It was nice to see smile on someone who enjoys speaking to customers.
10/9/2024
John Laura. VERIFIED CUSTOMER
All good
10/9/2024
Richard J. VERIFIED CUSTOMER
He was great. Knowledgeable, quick turnaround.
10/8/2024
Susan K. VERIFIED CUSTOMER
Great customer service
Disappointed pick up ride no longer avail
10/8/2024
Karolina M. VERIFIED CUSTOMER
Jimmy is wonderful! I am so pleased with my service. After going back and forth with another dealership (Pacific VW in Hawthorne) that is closer to me (the Santa Monica location I used to go to closed down), I decided I’d take the drive down to Norm Reeves VW and I’m so glad I did. Jimmy listened to my concerns, he took the videos I recorded of the issue I was having and he stayed in touch and provided me with updates. He fixed an issue that the other dealership failed to address correctly. He’s a star employee and I will definitely come back again for future servicing needs. I also wanted to give a shout out to Andrew Serafin, the technician that worked on my vehicle. They both fixed an issue within days that I was not able to get fixed with the other dealership in two months. 10/10 will be back again for sure!
10/7/2024
Tamer Y. VERIFIED CUSTOMER
Jimmy is always great with his smile and accomplishment of the task he is handling,
Thank you norm reeves for having amazing employees